MUSA A.K. TOURAY
Calumet Park,IL
Summary
Dynamic and results-oriented Warehouse Supervisor with over two (2) of experience leading warehouse operations, improving workflow efficiency, and enhancing overall service delivery. Skilled at managing teams, optimizing processes, and implementing effective safety standards to ensure a productive, compliant, and well-organized work environment. Proven ability to oversee inventory control, coordinate logistics, and drive operational excellence in fast-paced settings. Recognized for fostering strong teamwork, maintaining high-quality standards, and delivering consistent results that support business objectives. Passionate about continuous improvement and committed to contributing expertise that enhances operational performance and organizational success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Warehouse Supervisor
Michael Lewis Company Warehouse
Chicago, IL
09.2024 - Current
- Develop and execute strategic shift schedules and labor allocation, manage extra shift demands to consistently achieve operational priorities.
- Direct daily inbound receiving, order picking, packing, staging, and outbound shipping operations for a high-volume distribution facility.
- Conduct daily shipping, loading, and pre-shift alignment meetings to set performance expectations, enforce order accuracy, and drive continuous workflow efficiency.
- Manage a unionized workforce in strict alignment with labor agreements, while leading recruitment, interviewing, onboarding, and safety training.
- Provide hands-on coaching, performance feedback, and ongoing mentorship to increase associate motivation, boost productivity, and minimize downtime.
- Track and report key performance indicators (KPIs)—order accuracy, labor hours, throughput—to enhance operational throughput.
- Enforce rigorous safety protocols, execute routine inventory cycle counts, resolve stock discrepancies, and maintain a hazard-free facility.
- Administer company asset utilization, maintaining operational readiness across all warehouse equipment.
- Proficient in implementing and optimizing Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) to enhance operational efficiency.
Process Assistant
Amazon Fulfillment Center
Monee, IL
06.2022 - 07.2024
- Coordinated real-time labor allocation and task assignments for 50+ associates in high-volume fulfillment operations, leading daily stand-up meetings.
- Monitored operational KPIs, labor hours, and productivity metrics to identify and address operational bottlenecks, ensuring workflow targets were met.
- Enforced compliance with Standard Operating Procedures (SOPs) while coaching team members on safe material handling practices to enhance workplace safety.
- Supported high-volume associate hiring events and facilitated onboarding initiatives to ensure new hires were effectively integrated during peak seasonal periods.
Auto Logistics Supervisor
ABCT International Corp
Calumet Park, IL
05.2020 - 04.2022
- Supervised logistics technician operations, ensuring compliant, timely vehicle service delivery that prioritized customer satisfaction.
- Supervised daily logistics operations to ensure timely product delivery.
- Coordinated with vendors to optimize supply chain efficiency and reliability.
- Verified transactional accuracy and product orders, coordinating complex shipping schedules and enhancing corporate SOPs.
- Managed inventory control processes to maintain accurate stock levels.
Branch Operations Manager
Ebrima S.M Barrow & Sons URD Forex Bureau
The Gambia, WA
05.2009 - 01.2017
- Managed branch operations, ensuring effective staff performance management, payroll accuracy, hiring processes, and adherence to regulatory compliance.
- Managed daily operations of currency exchange and financial transactions.
- Supervised staff to ensure compliance with regulatory requirements and company policies.
- Organized training sessions to develop employee skills and knowledge. to enhance employee knowledge and performance.
Education
Bachelor of Science - Operation and Supply Chain Management
Governors State University
12-2021
Certification - Transportation, Distribution, and Logistics (TDL)
City Colleges of Chicago (Olive-Harvey)
12-2019
Associate of Science - Banking & Finance
Stratford College
12-2010
Skills
- Warehouse operations
- KPI optimization
- Workforce management
- Warehouse Management Systems
- Safety protocols
- Union management
- Performance metrics
Personal Information
Availability: Open to Relocation
Certification
- Reasonable Suspicion Training for Supervisors | Certified Training Solutions (Issued 09/2026) — Focused on drug/alcohol misuse indicators and supervisor safety compliance responsibilities.
- Supervisor Leadership Training Program | Michael Lewis Company (Completed) — Focused on warehouse safety, team leadership, inventory control, workflow optimization, and equipment procedures.
Timeline
Warehouse Supervisor
Michael Lewis Company Warehouse
09.2024 - Current
Process Assistant
Amazon Fulfillment Center
06.2022 - 07.2024
Auto Logistics Supervisor
ABCT International Corp
05.2020 - 04.2022
Branch Operations Manager
Ebrima S.M Barrow & Sons URD Forex Bureau
05.2009 - 01.2017
Bachelor of Science - Operation and Supply Chain Management
Governors State University
Certification - Transportation, Distribution, and Logistics (TDL)
City Colleges of Chicago (Olive-Harvey)
Associate of Science - Banking & Finance
Stratford College