Musa Elkhatib
North Olmsted
Summary
To leverage my extensive experience in operations, team leadership, and process optimization to drive efficiency and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Store Manager/Consultant
Smart Buys Outlet
12.2022 - Current
- Successfully managed inventory, staff supervision, and customer service
- Developed sales strategies to increase revenue and maintain customer loyalty
- Expertly managed inventory levels and implemented replenishment strategies
- Analyzed sales data and implemented cost-saving measures.
Logistics Planner
Air Liquide
10.2022 - Current
- Optimized workflow processes to enhance efficiency and reduce costs
- Fostered positive relationships with drivers and clients
- Streamlined supply chain processes to minimize delays and enhance performance
- Utilized data analysis tools to identify trends and improve decision-making.
Client Advocate
RIA in a Box
01.2022 - 01.2023
- Educated clients on MyRIACompliance software and services
- Provided product feedback and recommendations to management
- Assisted high-priority clients through phone, email, and software walk-throughs.
Customer Solutions Analyst
Nestle USA
12.2020 - 01.2022
- Managed Costco contracts and analyzed demand to increase revenue
- Collaborated with Costco employees to achieve company goals
- Automated processes to maximize supply chain efficiency.
Education
B.A - Organizational Leadership
Cleveland State University
01.2020
A.S - Applied Science
Cuyahoga Community College
01.2016
Skills
- Proficient in Microsoft Office, Salesforce, SAP, Power BI, Epic, CDK, ALTO
- Bilingual: English and Arabic
- Excellent interpersonal skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team leadership and coaching
- Employee Training
- Shift Scheduling
Languages
Arabic
Professional Working
English
Native or Bilingual
Spanish
Elementary
Timeline
Store Manager/Consultant
Smart Buys Outlet
12.2022 - Current
Logistics Planner
Air Liquide
10.2022 - Current
Client Advocate
RIA in a Box
01.2022 - 01.2023
Customer Solutions Analyst
Nestle USA
12.2020 - 01.2022
B.A - Organizational Leadership
Cleveland State University
A.S - Applied Science
Cuyahoga Community College
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