Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Musa Issiaq

Doha

Summary

With a proven track record at Century Marina Hotel, I excel in maintaining high standards of cleanliness and guest satisfaction. Skilled in both chemical handling and fostering positive guest relations, I've effectively enhanced team efficiency and safety protocols. My expertise not only meets but exceeds employer expectations, demonstrating a strong foundation in housekeeping and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeper

Century Marina Hotel
03.2022 - 01.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Handled requests for extra linens, toiletries and other supplies.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated electronic backpack vacuums and floor sweepers.
  • Hang, cleaned and rehung draperies to maintain freshness.

Food Service Worker

Fezcoman
12.2019 - 02.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Developed and maintained positive relationships with customers to enhance service.

Food and Beverage Attendant

Captain Cook Restaurant
10.2015 - 11.2018
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Trained new staff members on company policies and procedures.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Education

School Ce - Science Education

Government Secondary School
Nigeria
03.2016

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen Cleaning
  • Residential Cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Folding clean laundry
  • Window Cleaning
  • Customer-Oriented
  • Physically strong
  • Sorting and washing laundry
  • Waste disposal
  • Interior and exterior cleaning
  • Complex Problem-Solving
  • Restroom detailing
  • Guest Relations
  • FLUENT IN LANGUAGE
  • Chemical Handling
  • Laundry Management

Certification

Occupational health and safety

Timeline

Housekeeper

Century Marina Hotel
03.2022 - 01.2024

Food Service Worker

Fezcoman
12.2019 - 02.2021

Food and Beverage Attendant

Captain Cook Restaurant
10.2015 - 11.2018

School Ce - Science Education

Government Secondary School

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Musa Issiaq