Musa Kazmi
Graham,USA
Summary
Results-oriented professional with a strong track record of meeting company goals and delivering exceptional customer satisfaction. Highly skilled in interpersonal skills, time management, and problem-solving abilities to tackle professional challenges. Organized, dependable, and able to effectively manage multiple priorities with a positive attitude. Proactive team player who willingly takes on additional responsibilities to ensure team success. Adaptable and experienced IT professional with over 10 years of industry experience. Excels at adapting to new situations and challenges in order to enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Hytek Finishes
01.2023 - 11.2024
- Managing and creating documentation
- Managing VMWare environment
- Managing Wyse client environment
- Administrating and managing Intune environment
- Managing ticketing system
- Azure administrator
- Sharepoint administrator
- Maintaining Company Website
- Planning and implementing process improvement strategies and workflow optimization
- SCCM administrator
- Overseeing the procurement process, which included identifying and sourcing vendors, negotiating contracts, and actively managing relationships with them to ensure timely delivery and quality standards
- ERP administrator (infor syteline)
- Collaborated cross-functionally with various departments to identify and implement technology solutions that addressed their specific needs
- Administered Nextiva phone system environment
- Troubleshooting and resolving network issues
DevOps Engineer
WCG
11.2021 - 08.2022
- Monitored automated build and continuous software integration process to drive build/release failure resolution
- Wrote and updated documentation to outline technical design of entire project
- Researched and identified new technologies and tools helping to grow agile development environment
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
- Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance
- Managed testing cycles, script development, and coordination of user acceptance testing for proprietary software and applications within medical industry
- Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
- Designed and built automation tools and applications to deploy next generation platform
- Automated and implemented backup and recovery procedures for production systems that resulted in high availability and continuous improvements
- Maintained consistent security to effectively implement best practices and protect corporate assets
Systems Analyst
WIRB
12.2020 - 11.2021
- Resolved or escalated problem tickets to resolve user issues
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Planned and conceived computer systems using information engineering, data modeling and structured analysis
- Resolved malfunctions with systems and programs through troubleshooting
- Boosted information sharing by enhancing interfaces between computer systems
- Assessed business needs and problem areas to create focused solutions
- Evaluated and adopted new technologies to address changing industry needs
- Provided client support on system operation and troubleshooting
- Diagnosed, troubleshot and resolved network and system problems
- Identified and resolved problems through root cause analysis and research
- Maintained and administered computer networks and environments
- Defined business goals to determine systems requirements
- Gathered requirements and performed gap analysis through design workshops with users
- Established specifications and coordinated production with software programmers
- Supported system developers by creating system models, diagrams, and charts
- Investigated and addressed system issues to enhance usability and improve functionality
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Delivered in-depth proprietary software training, imparting knowledge of best practices for protecting data and minimizing errors
- Oversaw installation of software programs and hardware systems to meet requirements
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
System Administrator
WIRB
01.2019 - 12.2020
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Worked with users to determine areas of technology in need of improved usability
IT Support Specialist
WIRB
06.2017 - 01.2019
- Created help desk tickets, troubleshot and resolved desktop issues
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Answered questions and provided information to customers about new software or hardware
- Determined hardware and network system issues using proactive troubleshooting techniques
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
- Delivered onsite technical support for 600+ employees
- Offered new customers training to reduce frustration and improve customer satisfaction
- Provided technical support to internal and external clients
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts
- Maintained and operated AV equipment for use during internal presentations and client-facing events
- Collaborated with HR department to design standardized onboarding processes and training assets
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Maintained familiarity with API and authentication mechanisms for supported products
- Installed security applications and devices and suggested additional security measures
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data
- Conducted in-depth product and issue resolution research to address customer concerns
- Collaborated with colleagues in both domestic and international support facilities
- Provided support for networking protocols and characteristics
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Provided replacement files to customers missing data, media files, and software components
IT Manager
Kloud7
12.2016 - 06.2017
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Oversaw IT department operations and training
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
- Guided organizational technology strategy and roadmaps
- Wrote policy, procedure and manuals governing internal IT use
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Systems Administrator
Kloud7
01.2013 - 12.2016
- Orchestrated integration and communication of software upgrades
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
- Kept software licenses current for computers and mobile devices
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Determined compatibility with various software by developing modification and integration programs
Education
Bachelor Of Engineering - Mechanical Engineering
University of South Alabama
Mobile, AL02.2010
A-level - Engineering Mechanics
University of Cambridge
01.2004
Skills
- Technical solution development
- Infrastructure upgrading
- Capacity planning
- Help desk software
- System upgrades
- Product development
- Linux administration
- Server management
- Scripting languages
- Project management
- Software change management
- Technical support
- Specifications
- Storage management
- Custom coding
- Virtualization technologies
- API development
- Task prioritization
- End user support
- Software and hardware updates
- Systems deployment
- Project management professional (PMP)
- Patch management
- Software licensing
- Customer service
- Time management
- Financial records oversight
- Project planning
- Operations management
- Business development
- Stakeholder management
- Risk management
- Employee onboarding
- Staff management
- Contract management
- Safety procedures
- Disciplinary techniques
- Customer relationship management (CRM)
- Performance management
- Resource allocation
- Work prioritization
- Policy and procedure development
- Recruiting and interviewing
- Expense tracking
- Inventory management
- Salesforce management
- Task delegation
- Workforce management
- Strategic planning
- Data analysis
- Team leadership
- Documentation and reporting
- Change management
- Cross-functional teamwork
- Vendor management
- System monitoring
- Helpdesk operations
- Project coordination
- Cisco router and switch security
- Active directory
Accomplishments
- Supervised team of 5 staff members.
- Developed an automation script via Jenkins to reduce deployment time for systems updates which saved my team 4 hours of work over the weekend deployments.
Timeline
Hytek Finishes
01.2023 - 11.2024
DevOps Engineer
WCG
11.2021 - 08.2022
Systems Analyst
WIRB
12.2020 - 11.2021
System Administrator
WIRB
01.2019 - 12.2020
IT Support Specialist
WIRB
06.2017 - 01.2019
IT Manager
Kloud7
12.2016 - 06.2017
Systems Administrator
Kloud7
01.2013 - 12.2016
A-level - Engineering Mechanics
University of Cambridge
Bachelor Of Engineering - Mechanical Engineering
University of South Alabama
Similar Profiles
Ashley RogneAshley Rogne
Aerospace Masker at Hytek FinishesAerospace Masker at Hytek Finishes
Connor DemingConnor Deming
Mechanic Technician at Hytek AutomotiveMechanic Technician at Hytek Automotive
Curtis DyeCurtis Dye
Assistant Branch Manager at Sherwin-Williams Automotive FinishesAssistant Branch Manager at Sherwin-Williams Automotive Finishes