Musa Maingua
Charlotte,USA
Summary
Results-oriented Operations and Management Professional with 10+ years of leadership experience in distribution, logistics, shipping, retail, inventory control, and customer service. Expertise in leading high-volume teams, executing strategic business plans, optimizing workflows, and driving continuous improvement. Skilled in developing associates, resolving operational challenges, and upholding safety and productivity standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Unit ID / Bulk Unload Supervisor
Ross Distribution Center
06.2026 - Current
- Led unit ID and bulk-unload operations, ensuring freight accuracy and accountability while optimizing productivity and workflow execution.
- Verified trailer contents against worksheets, opened trailers, printed work/PO labels, confirmed labeling, and routed freight to correct departments to enhance operational flow.
- Coached associates, identified process gaps, and implemented solutions to uphold safety and operational standards.
Shipping Supervisor
Ross Distribution Center
01.2024 - 06.2026
- Directed daily shipping operations, allocating labor, coordinating trailer loading, managing hand-sort workflow, and assigning doors to optimize throughput in high-volume distribution environment.
- Directed daily shipping operations, labor allocation, trailer loading, hand-sort workflow, and door assignments in a high-volume distribution environment.
- Maintained safety, FIFO, and housekeeping standards while coaching associates and resolving operational and interpersonal issues to foster a productive work environment.
PTV Supervisor
Ross Distribution Center
06.2023 - 12.2023
- Managed voice-picking assignments and DCE functions to ensure compliance with FIFO standards.
- Monitored daily performance using ICW and RDM reports to identify gaps and support productivity improvements; assisted with store resets and label changes for operational efficiency.
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained and mentored team members on safety protocols and best practices.
- Managed inventory levels and coordinated restocking processes effectively.
Hotel / Repack & High Bay Supervisor
Ross Distribution Center
11.2021 - 06.2023
- Led repack and high-bay teams in executing efficient picking, putaway, runners, PTV, camel-hump, hand-sort, and bag-and-tag operations.
- Assigned labor and coordinated freight flow while conducting huddles, reinforcing FIFO, and coaching associates to achieve productivity, safety, and quality goals.
- Supervised daily operations within the bay to ensure efficient workflow.
- Coordinated team activities to maintain safety and productivity standards.
- Trained new employees on equipment usage and safety protocols.
Store Manager
Circle K
06.2017 - 11.2021
- Managed store operations, staffing, scheduling, inventory, cash control, customer service, safety, vendor relationships, and performance management to ensure seamless daily operations.
- Recruited, trained, coached, and evaluated employees; resolved customer concerns and implemented corrective actions to uphold company standards.
- Managed daily store operations and ensured compliance with corporate policies.
- Supervised staff, providing training and support in customer service techniques.
- Oversaw inventory management, including ordering and stock replenishment processes.
Education
High School Diploma -
Garinger High School
Coursework -
Central Piedmont Community College
Skills
- Unit ID & Freight Accuracy
- Shipping & Bulk Operations
- Operations & Distribution Management
- Inventory Control
- Safety & Compliance
- First-in, first-out
- Productivity & Metrics
- Operational Efficiency
- Process Improvement
- Workforce Planning
- Team leadership
- Coaching
- Data Analysis Tools
Languages
- English, Fluent
- Somali, Fluent
- Swahili, Fluent
- Spanish, Basic
Education And Technical Skills
- Garinger High School, High School Diploma
- Central Piedmont Community College, Coursework
- Microsoft Office: Word, Excel, Access, Outlook & PowerPoint
Timeline
Unit ID / Bulk Unload Supervisor
Ross Distribution Center
06.2026 - Current
Shipping Supervisor
Ross Distribution Center
01.2024 - 06.2026
PTV Supervisor
Ross Distribution Center
06.2023 - 12.2023
Hotel / Repack & High Bay Supervisor
Ross Distribution Center
11.2021 - 06.2023
Store Manager
Circle K
06.2017 - 11.2021
High School Diploma -
Garinger High School
Coursework -
Central Piedmont Community College