MUSA MASSAQUOI
Greenbelt,MD
Summary
- To maximize profit by improving the operational efficiencies and maximum utilization of the available resources. Ready to contribute value to team through excellent work ethic and commitment to meeting corporate financial goals.
- To find a challenging position to meet my competencies, capabilities, skills, education and experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge Officer
First Impression Staffing
05.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Streamlined check-in procedures for improved efficiency and reduced wait times for guests.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Collaborated with hotel staff to ensure timely responses to guest requests, resulting in high-quality service experiences.
Head of Treasury Operations Department
Zenith Bank Sierra Leone Limited
01.2019 - 12.2022
- Streamlined treasury operations by implementing efficient processes and systems.
- Prepared and posted Treasury bills for both customers and the bank
- Prepared and carried out SWIFT transactions for customers.
- Negotiated favorable banking terms for various credit facilities, supporting business growth initiatives.
- Determined the rate at which Fx (ie. USD, EURO, POUNDS ) can be sold and bought by customers.
- Reports on daily basis to the MD/CEO on the purchases and sales of Fx
- Supervised the daily operations of the department
- Strengthened internal controls to minimize operational risks and ensure regulatory compliance.
Data Entry Clerk
Statistics Sierra Leone
02.2016 - 08.2016
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Maintained strict confidentiality of sensitive information, ensuring compliance with industry regulations and company policies.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
Education
Master of Science - Cyber Security
Bay Atlantic University
Washington DC05.2025
MBA - Project Management
DY Patil University
Pune, India08.2022
Bachelor of Science - Business Information Technology
Njala University
Henry Street, Freetown.05.2015
Skills
- Computer Networking (Cisco Certified Network Associate)
- Microsoft Application Packages (Advanced Excel, Word and PowerPoint)
- SQL, PYTHON
- Project Management
- Team Leadership and Motivation
- Customer Service
- Strategic Decision-Making
- Negotiation and Persuasion
- Interdepartmental Collaboration
Certification
- Cisco Certified Network Associate (CCNA)
Timeline
Concierge Officer
First Impression Staffing
05.2023 - Current
Head of Treasury Operations Department
Zenith Bank Sierra Leone Limited
01.2019 - 12.2022
Data Entry Clerk
Statistics Sierra Leone
02.2016 - 08.2016
Master of Science - Cyber Security
Bay Atlantic University
MBA - Project Management
DY Patil University
Bachelor of Science - Business Information Technology
Njala University