Musa Mbalire
Northridge,CA
Summary
Experienced Customer Care brings 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
SuccessfulUpbeat and energetic handling difficult situations through resourcefulness and adaptability. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Airtel Uganda
Kampala, Kampala
03.2015 - 08.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Maintained and managed customer files and databases.
- Assisted call-in customers with questions and orders.
Education
Associate of Science -
Los Angeles Valley College
Van Nuys, CA04.2024
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Multitasking and Prioritization
- Verbal and Written Communication
- Upselling Products and Services
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Timeline
Customer Care Representative
Airtel Uganda
03.2015 - 08.2017
Associate of Science -
Los Angeles Valley College
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