Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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MUSA V. SACKOR

Summary

Vice President and Bank Manager with 22 years of experience overseeing the operations, risk, sales, staff, and business development of different financial institutions, exceeding key performance metrics at Citibank, PNC Bank, Bank of America, and now JP Morgan Chase; expertise in banking products, services, and regulatory compliance.

Dynamic Vice President and Branch Manager with a proven track record at JP Morgan Chase Bank, excelling in customer experience, risk and operations, sales, lending/loan, and business development. Expert in risk management and team leadership, I drive growth through innovative sales strategies and coaching, fostering a culture of excellence that enhances client satisfaction and operational integrity. Drive company advancement by translating C-level directives into actionable initiatives to strategically impact operations. Expert in stakeholder relations, supply chain management, and strategic planning across business levels and segments. Proven history of success in growing scalable, sustainable operations.

Overview

27
27
years of professional experience

Work History

Vice President/ Branch Manager

JP Morgan Chase Bank
02.2025 - Current
  • Acts as the standard bearer of Chase and creates a world-class customer experience
  • Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
  • Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
  • Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
  • Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
  • Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
  • Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
  • Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
  • Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improve results
  • Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
  • Experience creating and maintaining a strong risk and control environment with a demonstrated commitment to operational integrity and policies
  • Ability to work branch hours including weekends and evenings

Vice President/Branch Manager

Bank of America
Washington DC
11.2021 - 10.2024
  • Company Overview: Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success
  • Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility
  • Continuously learn and advance your career goals through intentional career paths to the next best role
  • Use resources and innovative technologies to optimize the client experience
  • Gain in-depth knowledge of clients financial life priorities and connect them to Bank of America solutions that meet their financial goals
  • Lead a team and operate as a business owner by observing and coaching team and individual performance to collectively meet goals, establishing action plans as applicable
  • Attract and retain talent by personally investing in talent through interviewing and hiring financial center employees
  • Understand solutions we provide and build relationships with teammates and specialists to assist clients with financial needs
  • Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines
  • Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement
  • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success

Vice President/Branch Manager

PNC Bank
Washington, DC, USA
01.2018 - 10.2021
  • Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development
  • Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals
  • Sources and fulfills relationship retention through the entire life cycle
  • Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences
  • Acquires, expands and retains all client relationships to generate revenue and deepen share of wallet in accordance with enterprise core values
  • Responsible for managing and growing Business Banking portfolio under 1MM in sales revenue
  • Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities
  • Has foundational understanding of balance sheet and income statement
  • Builds an effective network of internal and external relationships (e.g
  • Community, center of influence etc.) to actively acquire new clients and/or expand existing clients, enhance the client experience and build stronger loyalty
  • Leads, coaches and executes a proactive and differentiated client experience
  • Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being
  • Leads effective problem resolution, making banking easy for customers
  • Connects all of PNC, delivering a seamless customer experience in an omni channel environment
  • Leads the employee experience
  • Responsible for acquiring and retaining talent through effective onboarding, coaching and development
  • Makes talent development a priority for all branch team members
  • Ensures employees achieve performance and activity expectations through effective and ongoing performance management
  • Models PNC values by cultivating and supporting an inclusive workplace
  • Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner
  • Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings
  • Regularly meets with internal business partners to communicate and review business results and pipeline management
  • Manages operational, human capital, reputational and business risk
  • Exercises leadership, authority and sound decision making to mitigate sales practice risk
  • Ensures compliance with regulatory guidelines and adherence to established policies and procedures

Vice President/ Branch Manager

Citibank
Takoma Park, USA
10.2008 - 10.2017
  • Responsible for leading a diverse Financial Center team in achieving business goals by maximizing customer satisfaction, sales, and revenue, while minimizing customer attrition, operational losses, and employee turnover
  • Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue and service hurdles
  • Lead sales/service activities within the Financial Center by coordinating seminars, micro-marketing events, promotional campaigns, product initiatives, etc
  • Enable the Financial Center to achieve desired revenue and service hurdles by ensuring consistency in the sales strategy through the integration of sales activities of various business segments, including Commercial Business, Consumer Lending, and Smith Barney
  • Support the Financial Center portfolio growth by identifying cross-sell opportunities, deepening relationships, and increasing client acquisition
  • Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth
  • Manage and control P&L expenses/activities for Financial Center
  • Fulfill Office of Supervisory Jurisdiction (OSJ) responsibilities
  • Monitor and adhere to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets
  • Provide continuous direction, support, feedback, and coaching to Financial Center staff
  • Partner with Human Resources to effectively manage a full range of people management responsibilities, including hiring, performance management, and compensation

Client Financial Analyst/ Personal Banker

Citibank
Potomac, USA
10.2005 - 10.2008
  • Execute integrated sales, relationship, and credit strategies that are aligned with the Financial Center business plan to achieve desired revenue
  • Support sales/service activities within the branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc
  • Achieve personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques and leveraging bank products and services
  • Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Service Officer

Citibank
Bethesda, USA
01.2003 - 10.2005
  • Responsible for establishing and maintaining clear, consistent leadership and communication process to Financial Center on all service matters
  • Support sales team by managing account opening process, coordinating calendars, completing paperwork, preparing for financial center audits, etc
  • Adapt sales approach to client's values and needs
  • Coordinate traffic flow to promote client solutions and overall client satisfaction
  • Routinely ask for client feedback to ensure concerns are addressed and satisfaction levels are high
  • Educate clients on alternative product and service solutions
  • Handle routine service transactions, such as issuing ATM cards, wire transfer, ordering checkbooks, completing title changes and account linking
  • Work with the financial center manager to develop a service strategy for the financial center

Head Financial Associate

Citibank
Bethesda, USA
11.1999 - 12.2002
  • Assist the assistant Manager to provide operational, service, and administrative leadership for Financial Center tellers
  • Support Assistant Financial Manager and Financial Center Manager in achieving sales and audit goals by ensuring outstanding operational and administrative control, and service delivery
  • Supervised, coordinate and monitored the Financial Associates (Tellers) and order cash & ship cash for the financial center
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities
  • Identify customer needs in order to effectively refer bank products and services
  • Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience
  • Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives

Director

Ministry of Commerce & Industry
Monrovia, Liberia
01.1999 - 06.1999
  • Monitored, Supervised and controlled prices of all imported and locally manufactured goods within Republic of Liberia
  • Conducted costing on various goods that are imported and locally manufacture goods
  • Conducted market surveys within the country
  • Prepared quarterly and annual reports for the Price and market division
  • Monitored, controlled and Supervised over 20 analysts
  • Conduct meetings with the minister of Commerce & Industrial and other staff with in the division

Assistant Director

Ministry of Commerce and Industry
Monrovia, Liberia
09.1998 - 01.1999
  • Industrial Administration & Supervision, Ministry of Commerce & Industry, Monrovia, Liberia
  • Collected, reviewed, coordinated, supervised and enforced concession and investment agreements aimed at follow-up commitments stipulated in company contracts
  • Also encouraged concessionaires to broaden their commitments; thus contributing substantially more to the overall advance of the economy
  • Monitored and controlled locally produced items as they relate to import substitution industries
  • Ensured the availability of commodities produced by local manufacturing industries through import substitution and the proper protection of local industries
  • Made qualitative assessment of industrial activities in the country to devise new strategies and policies, where needed, to foster sustained growth
  • Supervised over 10 extension offices within the division and reported to my principal director

Education

Master of Arts - Economics

Morgan State University
Baltimore, MD, USA

BSc - Economics

University of Sierra Leone
Sierra Leone

AA Degree (Associate Degree) - General Agriculture

Cuttington University College
Liberia

Skills

  • Strategic planning and execution
  • Sales strategy development
  • Operational efficiency improvement
  • Team leadership and training
  • Customer relationship management
  • Stakeholder relationship management
  • Community outreach and partnership development
  • Brand reputation management
  • Revenue growth strategies
  • Employee productivity enhancement
  • Customer satisfaction and loyalty improvement
  • New customer acquisition strategies
  • Customer retention strategies and relationship building
  • Process streamlining and optimization
  • Conflict resolution and complaint management
  • Market research and metrics tracking
  • Coaching and mentoring
  • Portfolio optimization and budget administration
  • Performance metrics analysis
  • Contract negotiation and proposal writing
  • Policy and procedure development
  • Documentation and reporting
  • Revenue cycle management
  • Decision-making and data analysis
  • Mergers and acquisitions, and innovation management
  • Staff development, training, and mentoring
  • Business growth and marketing strategies

Affiliations

  • Creating a financial center action plan for the year
  • Financial laws and regulations
  • Marker survey for the branch and other competitors

Timeline

Vice President/ Branch Manager

JP Morgan Chase Bank
02.2025 - Current

Vice President/Branch Manager

Bank of America
11.2021 - 10.2024

Vice President/Branch Manager

PNC Bank
01.2018 - 10.2021

Vice President/ Branch Manager

Citibank
10.2008 - 10.2017

Client Financial Analyst/ Personal Banker

Citibank
10.2005 - 10.2008

Service Officer

Citibank
01.2003 - 10.2005

Head Financial Associate

Citibank
11.1999 - 12.2002

Director

Ministry of Commerce & Industry
01.1999 - 06.1999

Assistant Director

Ministry of Commerce and Industry
09.1998 - 01.1999

Master of Arts - Economics

Morgan State University

BSc - Economics

University of Sierra Leone

AA Degree (Associate Degree) - General Agriculture

Cuttington University College

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MUSA V. SACKOR