Multi-talented Operations Manager with nine years of progressive Ecommerce, Supply Chain, and Logistics experience. Monitors and support operations with focus on quality, service, and productivity. Hardworking and responsible with resilient mentality. Self-starting individual offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
• Delivers and maintains quality clinical and pharmaceutical services to meet customer expectations.
• Leverages medical raw materials supplies expertise for operational excellence.
• Designs supply chain strategies, revises Standard Operating Procedures, and oversees automated randomization and drug supply management systems.
• Manages logistics issues including supply chain services, inventory control, and third-party warehousing.
• Leads process improvement efforts and develops department plans and procedures.
• Accountable for medical supply delivery per contract, ensuring consistent use of tools and compliance with standard processes.
• Partners with project leaders to confirm objectives and assess performance against them.
• Support, mentor, and motivate salaried and hourly workforce.
• Build and execute productivity plans through forecast reviews.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams for business objectives development.
• Accountability for meeting and exceeding operational goals.
• Manage 500 hourly associates and 9 exempt salaried managers.
• Oversee operational activities at all organizational levels.
• Recruit, select, train, assign, coach, counsel, discipline employees.
• Coordinate yard capacity and trailer pool.
• Clarify business requirements with TOM Coordinators.
• Collaborate with Operations Managers and Sr. Operations Managers.
• Perform leadership functions for yard and logistics .
• Coordinate daily with FC operations, transportation peers, and carriers.
• Assessed transportation regional team launching 2 delivery stations and NYC first sort center.
• Plan and prepare daily operations for Amazon Robotics Floors.
• Train and coach ARF leads, quality support, and associates.
• Prioritize past due orders and create floor force picks.
• Coordinate with maintenance and QA teams for AFR needs.
• Report ARF shutdowns promptly.
• Maintain and register ARF equipment.
• Plans, organizes, staffs, directs, controls day-to-day operations of assigned sort.
• Ensures sort operates according to established safety, quality, and service standards.
• Directs and guides sort management team for operational updates and daily work goals.
• Ensuring efficient sortation and compliance.
• Leading and coaching sort team.
• Managing daily operations.
• Reporting operations to Area managers and senior management.