MUSADQA A L I
Receptionist
Bay Area,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
LOBBY - RECEPTIONIST
Securitas
02.2024 - Current
- Manage inquiries via email, phone, and in-person interactions
- Greet visitors and employees with a calm, courteous, and professional demeanor
- Use many digital tools in the completion of your work, including the Google suite, Slack, and more
- Understand and prioritize security protocols and non-disclosure agreements, ensuring the safety of our premises, personnel, and proprietary information
GSOC OPERATOR
Securitas
09.2022 - 01.2024
- Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
- Access Management: Operators manage day to day access to all company facilities
- CCTV System: Operators manage the companies CCTV system and process video footage request
- Generate risk intelligence reports for alerts impacting the offices
- Send out company wide mass communication notifications
- Evaluated and refined standard operating procedures for continuous improvement in GSOC operations.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
DISPATCH/ACS
Command Security Services
11.2021 - 09.2022
- Alarm Monitoring and CCTV system monitoring
- Respond to incidents and critical situations in a calm manner
- Notify, direct, and assist emergency personnel in the event of an
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lobby Officer
Allied Universal Security Services
06.2021 - 11.2021
- Streamlined front desk operations by developing efficient processes for handling visitor check-in and badge issuance.
- Enhanced lobby security by implementing strict visitor management procedures.
- Improved building safety by conducting regular inspections and reporting any potential hazards or maintenance issues.
- Maintained a welcoming atmosphere by providing exceptional customer service to visitors and staff members.
- Conducted thorough searches of bags and belongings, minimizing the risk of prohibited items entering the premises.
Access Control Specialist
Allied Universal Security Services
02.2021 - 06.2021
- Generated comprehensive reports detailing analysis of facility vulnerabilities, recommending strategic improvements for bolstering overall security posture.
- Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
- Monitored property to report unlawful activity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Allied Universal Security Services
10.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
SECURITY OFFICER
G4S
01.2016 - 01.2020
- Securing premises and personnel
- Patrolling property
- Inspecting building and equipment
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Associate Teacher Certificate - CHILDHOOD DEVELOPMENT
American River College
Sacramento, CA01-2011
Cultural Diversity Certificate - Early Childhood Education
American River College
Sacramento, CA01.2011
Skills
- Self Starter - Driven
- Ability to multitask
- Problem-Solving
- Computer Literacy
- Strong Communication
- Emergency procedures
- Punctuality
- Visitor screening
- Incident reporting
- Customer service
- Teamwork
- Teamwork and collaboration
- Attention to detail
Timeline
LOBBY - RECEPTIONIST
Securitas
02.2024 - Current
GSOC OPERATOR
Securitas
09.2022 - 01.2024
DISPATCH/ACS
Command Security Services
11.2021 - 09.2022
Lobby Officer
Allied Universal Security Services
06.2021 - 11.2021
Access Control Specialist
Allied Universal Security Services
02.2021 - 06.2021
Security Officer
Allied Universal Security Services
10.2020 - 01.2021
SECURITY OFFICER
G4S
01.2016 - 01.2020
Associate Teacher Certificate - CHILDHOOD DEVELOPMENT
American River College
Cultural Diversity Certificate - Early Childhood Education
American River College
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