Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
References
Timeline
Generic

MUSARATH JAHAN

AIRPORT OPERATIONS CUSTOMER SERVICE AGENT

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service agent position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
4
4
Languages

Work History

SENIOR AIRPORT OPERATIONS AGENT (FIFA 2022)

DISCOVER QATAR
DOHA
11.2022 - 12.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managing FIFA World Cup 2022 Operations.
  • Promoting and creating tour and hotel reservations, amending reservations, and assisting with refunds and cancellations.
  • Offering distinguished guests Meet And Assist Services (MAAS).
  • Provide assistance with airport transfers.
  • Successfully resolving concerns from guests by carefully listening to their feedback and delivering solutions customized to their specific needs.
  • Creating a cash sales portfolio as well as tour sales, reservations, and amendments.
  • Participation in the Logistics team and logistical services.

AIRPORT OPERATIONS AGENT (CITY TOURS)

DISCOVER QATAR
DOHA
05.2022 - 12.2022
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong communication and organizational skills through working on group projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Ensure the seamless execution of daily tour activities. Coordination with third-party supplier employees to make sure tours operate well.
  • Provide exceptional service to customers and collaborate with the team to address customer difficulties.
  • Deal with complicated reservations and connection timings. Submit scheduling updates to the respective team.
  • Ensure that customers have received all required documents for transit tour and stopover items. Confirm that the documents are valid.
  • Hotel booking assistance for visa on arrival customers.
  • Offer VIP Meet And Assist Service for client Arrivals & Departures for B2B and B2C reservations.

AIRPORT CUSTOMER SERVICE AGENT (QURANTINE PROJECT)

DISCOVER QATAR
DOHA
09.2021 - 09.2022
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Handling quarantine traveler's in compliance with covid regulations.
  • Resolve infractions by connecting with the hotel management team.
  • Actively listening to customer's complaints and offering them solutions based on the available options provided by the company.
  • Support customers in booking or adjusting hotel reservations, quarantine arrangements and other services provided by the company upon their arrival to Doha.
  • Support customers logistical experience with transparent communication and updating them in case a delay occurs in service.
  • Process customer's payments online.
  • Offering assistance when needed to managers and supervisors on the daily assigned task.

TELESALES REPRESENTATIVE

WALLSTREET INTERNATIONAL
DOHA
08.2020 - 09.2021
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Enthusiastic Telesales Representative to contribute in generating sales for our company. I am responsible for closing sales deals over the phone and maintaining good customer relationships.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Served customers in a friendly, efficient manner following outlined steps of service.

SECRETARY & RECEPTIONISTS

Oil Field Supply LTD
JEBEL ALI, DUBAI
08.2009 - 03.2010
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provide assistance to the staff seated in the executive area on their various request at times such as arranging vehicle and gate pass for entering and exiting the JAFZA gates on request, Hotel reservations, coordinate with the Managers for different individuals for various manager related issues etc.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organize and update schedules for executives.

Education

DIPLOMA - Travel And Tourism (Amadeus) & Passenger Handling

QATAR SKILLS ACADEMY
QATAR
01.2017 - 02.2019

BACHELOR OF COMMERCE - Marketing

DHARWAD UNIVERSITY, KARNATAKA
INDIA
04.2004 - 12.2006

SENIOR SECONDARY SCHOOL - COMMERCE

THE INDIAN HIGH SCHOOL, DUBAI
UNITED ARAB EMIRATES
03.2000 - 06.2002

Skills

    Front desk operations

undefined

Additional Information

INFO

DOB: 08/05/1984

Sex: Female

Visa Status: Spouse Visa

DL: Valid Qatar Driving License

Certification

FIFA WORLD CUP 2022 – Transport Volunteer at Qatar National Convention Centre (QNCC)

Interests

Learning & Adapting new technologies

Communication

Marketing

Volunteering

Cooking

References

 

Discover Qatar, Qatar

Name: Hashmini Devindrika

DQ Airport Operations Officer

Email: hkankanange@qatarairways.com.qa

Mobile: +974 33925006


Wallstreet International, Qatar

Name: Zubetha Ghouse Beigh

Accounts Manager

Email: zubetha@wallstreetqa.com

Mobile: +974 33440061

Timeline

FIFA WORLD CUP 2022 – Transport Volunteer at Qatar National Convention Centre (QNCC)

12-2022

SENIOR AIRPORT OPERATIONS AGENT (FIFA 2022)

DISCOVER QATAR
11.2022 - 12.2022

Certified QATAR HOST by QATAR TOURISM

10-2022

Valid Air-side Safety Awareness Training Certificate (ASAT) – HIA QATAR

08-2022

AIRPORT OPERATIONS AGENT (CITY TOURS)

DISCOVER QATAR
05.2022 - 12.2022

AIRPORT CUSTOMER SERVICE AGENT (QURANTINE PROJECT)

DISCOVER QATAR
09.2021 - 09.2022

Valid General Security Awareness Training Certificate (GSAT) – HIA QATAR

09-2021

TELESALES REPRESENTATIVE

WALLSTREET INTERNATIONAL
08.2020 - 09.2021

Certified IATA Ground Staff Passenger Handling Agent

02-2019

Certified IATA Travel Agent

06-2018

DIPLOMA - Travel And Tourism (Amadeus) & Passenger Handling

QATAR SKILLS ACADEMY
01.2017 - 02.2019

SECRETARY & RECEPTIONISTS

Oil Field Supply LTD
08.2009 - 03.2010

BACHELOR OF COMMERCE - Marketing

DHARWAD UNIVERSITY, KARNATAKA
04.2004 - 12.2006

SENIOR SECONDARY SCHOOL - COMMERCE

THE INDIAN HIGH SCHOOL, DUBAI
03.2000 - 06.2002

Similar Profiles

CREATE PROFILE
MUSARATH JAHANAIRPORT OPERATIONS CUSTOMER SERVICE AGENT