Muse Omar Muse
Denver,CO
Summary
Senior Network Administrator with expertise in WLAN/LAN/WAN network design and Cisco solutions at Denver Public Schools. Skilled in troubleshooting and enhancing network performance and security. Strong collaboration skills with a focus on training new hires and elevating team capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Network Admin / Wireless Engineer
Denver Public Schools
01.2022 - Current
- Addressing any wireless incidents via email or phone.
- Acting as a point of escalation for our field network admins.
- Administering our Cisco ISE deployment.
- Conducting site surveys to assess wireless coverage and performance needs.
- Collaborate with IT teams to troubleshoot and resolve connectivity issues.
- Developing detailed technical documentation for wired and wireless network designs and deployments.
- Utilizing packet sniffers such as Wireshark and nGeniusOne to analyze traffic on the network for optimization purposes.
- Implementing security measures such as RADIUS authentication, encryption protocols, and VLAN segmentation for protecting corporate data transmitted over Wi-Fi connections.
- Performed wireless site surveys to identify optimal access point placement and configuration requirements.
- Assisting in the deployment of new hardware and software across the organization.
- Monitoring network performance and troubleshooting any issues that arise.
- Installing software updates on servers, routers, firewalls, APs, and other network devices.
- Configuring routers, switches, firewalls, and other hardware to deploy and manage LAN, WAN, and wireless networks.
- Managing IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Research network technology trends, and compare them to existing architecture to present useful improvement suggestions to clients.
- Meeting with departmental managers to discuss project status and determine action plans.
- Coordinate with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Lead a district-wide wireless refresh project. We transitioned from on-premises Cisco WLC to the Meraki cloud controller. The project ran for two years.
- Upgraded and rebuilt our Cisco ISE deployment.
- Using Python and Ansible for device information gathering and automating repetitive tasks.
- Using Meraki APIs for some of the features that are not available on the dashboard.
Network Admin II
Denver Public Schools
12.2021 - 01.2021
- Addressed incoming tickets via email or phone calls.
- Used Cisco Call Manager to configure Cisco phones.
- Used Cisco Unity to set up voicemails.
- Assign correct VLANs to interfaces.
- Document any changes within the network cutsheets.
- Troubleshoot LAN issues.
- Assisted lower-tier network admins with issues that have come up.
- Port configuration and VLAN assignment for various devices, such as cameras, gas meters, door controls, etc.
- Collaborate or escalate incidents to the appropriate parties.
- Racked and configured switches at sites.
- Installed APs at sites.
- Installed UPSs and changed the batteries if needed.
Client Tech Specialist
Emily Griffith Technical College
08.2017 - 02.2017
- Supporting staff and students with the technological aspects of the education process through systems administration and network administration.
- Providing support on numerous projects using various hardware and software platforms including:
- Complete enterprise network infrastructure design and implementation.
- Planned, implemented, and supported/trained on Student Information System
- Design, implement, and support virtual server instances.
- Administration/Training for Google Apps for Education.
- Assisting in the creation and deployment of new images.
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
- Updating network equipment to the latest firmware releases.
- Replacing faulty network hardware components when required.
- Monitoring network performance to determine if adjustments need to be made.
- I provided remote and on-site support for Windows, OSX, and Linux server and desktop operating systems.
Comcast Technician
Comcast
Denver, CO
01.2015 - 04.2015
- Troubleshooting
- Installation
- Repairing
- Customer service
Education
Graduate -
Abraham Lincoln HS
Denver, CO05.2014
Some College (No Degree) - Computer Networking
Emily Griffith Technical College
Denver, COSkills
Networking:
- Routing: (BGP, OSPF, EIGRP)
- Switching: VLANs, STP, EtherChannel
- Wireless: (Cisco WLC and Meraki cloud controller, Cisco and Meraki APs configuration)
- Cisco: IOS, IOS XE, NX-OS,
- Hardware: (WLC 8540, Meraki MX85, MX75, Cisco 8202, C9200 series, 3850, C9300-M, Cisco Nexus 7700, C7706, Nexus 7700, C7702, Nexus 9000, C9504, C7702, Nexus 9000, C9504, Cisco ASR 9000 series, etc)
Security:
- Firewalls (Palo Alto)
- VPNs (IPSec, Meraki site-to-site VPN with MXs)
- Cisco ISE (wireless security, TACACS, and RADIUS deployment)
Automation: -
- Python,
- Ansible,
- Netmiko,
- REST APIs,
- YAML
- Cisco ACI
- Meraki APIs
Tools:
- Wireshark,
- SolarWinds,
- AirWave Management Platform
- NetFlow: nGeniusONE from Netscout
- Syslog (Graylog)
- EKahau: (Ekahau Sidekick 2, Ekahau AI Pro, Ekahau Analyzer)
Cloud and virtualization:
- AWS VPC
- Cisco Meraki
Soft skills
- Troubleshooting skills
- The ability to provide on-site and remote support
- Technical documentation
- Change management
- Network performance monitoring
- Team collaboration
- Professionalism
- Problem-solving
- Adaptability and flexibility
- Training and development
- Interpersonal communication
- Teamwork and collaboration
Certification
CCNA 04/26/2021
Timeline
Sr. Network Admin / Wireless Engineer
Denver Public Schools
01.2022 - Current
Network Admin II
Denver Public Schools
12.2021 - 01.2021
Client Tech Specialist
Emily Griffith Technical College
08.2017 - 02.2017
Comcast Technician
Comcast
01.2015 - 04.2015
Graduate -
Abraham Lincoln HS
Some College (No Degree) - Computer Networking
Emily Griffith Technical College