Musfika Kashem
Pembroke Pines,FL
Summary
Well-qualified Property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 270 units . Exceptional record of maintaining profitability through positive resident relations and cost controls.
Property Manager adept ater overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing largge, multi-family complexes of over 270 units . Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
12
12
years of professional experience
Work History
Property Manager
Infinity Lakeside LLC
Lauderdale Lakes, FL
10.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained sufficient number of units market-ready for lease.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Trained and motivated leasing staff during bi-monthly trainings.
Assistant Manager
Dollar General
Pembroke Park, FL
09.2016 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Property Manager
Centennial Management Corp.
Pembroke Park, FL
04.2020 - 09.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Trained and motivated leasing staff during bi-monthly trainings.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Showed apartments to potential tenants and answered questions regarding community.
Leasing Consulted
Monument Real Estate Services
Hollywood, FL
06.2019 - 03.2020
- Consulted with product development teams to enhance products based on customer interest data.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collection of rents
- Inspection Property
- Application received and check background
Front End Supervisor
Ross Dress For Less
Hollywood, FL
05.2017 - 12.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Make informative and successful sales
- Open and close store whenever necessary
- Assist store manager in store operation
Education
MBA - Human Resources Management
Peoples University of Bangladesh
Dhaka Bangladesh01.2012
BBA - Human Resources Management
Peoples University of Bangladesh
Dhaka Bangladesh08.2008
High School Diploma -
New Degree College
Rajshahi Bangladesh01.2004
Skills
- Violation Resolution
- Code Compliance
- Legal Issue Resolution
- Monthly Fee and Payment Collection
- Repair Planning
- Vacancy Marketing
- Deposits Management
- Administrative Leadership
- Property Service Contract Administration
- Rent Collection
- Tenant and Owner Liaising
Timeline
Property Manager
Infinity Lakeside LLC
10.2021 - Current
Assistant Property Manager
Centennial Management Corp.
04.2020 - 09.2021
Leasing Consulted
Monument Real Estate Services
06.2019 - 03.2020
Front End Supervisor
Ross Dress For Less
05.2017 - 12.2019
Assistant Manager
Dollar General
09.2016 - Current
MBA - Human Resources Management
Peoples University of Bangladesh
BBA - Human Resources Management
Peoples University of Bangladesh
High School Diploma -
New Degree College
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