Mushaheen Naqvi

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Transferred within JB Adams Medical Development to become Lead compounding tech at another pharmacy owned by same company
• Non Sterile compounding per USP 795 regulations.
• Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
• Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
• Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
• Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
• Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
• Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
• Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
• Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
• Supervised pharmacy technicians and coordinated day-to-day assignments.
• Liaised with other pharmacies to eliminate issues related to product expiration.

• Non Sterile pharmacy compounding per USP 795 regulations.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

• Intravenous IV technician

Worked for all departments of a long term care pharmacy services company.

• Prepared IV boxes, drug boxes and crash carts for nursing homes.
• Prepared both sterile and non-sterile admixtures while compounding medications according to USP 797 guidelines.
• Entered patient charges related to IV admixtures, drug boxes and emergency kits using QS1 and Docutrack software.
• Assisted in prepackaging and labeling of all medications, as well as preparing the final invoice and shipping manifests.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Counted, measured and compounded medications following standard procedures.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

• Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
• Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
• Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
• Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by providing friendly customer service at all times.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.

• Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
• Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
• Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
• Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.

• Created, prepared and delivered curriculum based on age appropriate learning
• Primary age groups were toddlers, pre-k, up to 2nd grade
• Aided in all child care operations as regulated by the state.