RAMP AGENT
Swissport USA
04.2024 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Stocked aircraft cabins with necessary equipment and supplies.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Checked cargo and baggage for security to meet TSA regulations.
- Deiced aircraft before takeoff for safety during inclement weather.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
