Mushianah Negron
Durham,NC
Summary
Dedicated federal employee with extensive customer service and healthcare support experience. Currently serving as an Advanced Medical Support Assistant (AMSA) within the VA Primary Care Clinic supporting veterans through consult management, appointment coordination, and administrative support. Highly proficient in VA systems including CPRS and VistA. Known for strong communication, teamwork, and commitment to providing exceptional service to veterans. Experienced in patient scheduling, consult creation, revenue collection, and interdisciplinary coordination to ensure timely patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant (AMSA)
Primary Care Clinic, Durham VA Health Care System
11.2024 - Current
- Create and process patient consults for specialty services using CPRS and VistA.
- Coordinate consults between providers, nurses, and specialty clinics to ensure timely patient care.
- Schedule, cancel, and reschedule appointments while ensuring VA mandated clinic timeframes are met.
- Review consult requests for accuracy and completeness and follow up with clinical staff when documentation is needed.
- Provide direct customer service to veterans by answering calls, addressing concerns, and assisting with appointment coordination.
- Utilize CPRS, VistA, and Microsoft Teams for documentation, communication, and workflow coordination.
Dietary Assistant
Durham VA Health Care System
02.2023 - Current
- Communicate with patients, nurses, and dietitians regarding diet orders and meal requests.
- Answer calls and document patient food selections using VA systems.
- Stock hospital floors with nutritional supplements and dietary items.
- Ensure food safety and sanitation standards are followed.
- Cross-trained with Medical Support Assistants and other departments to expand VA administrative knowledge.
Laundry/Drycleaner Manager
I Love My Cleaners
Durham, Cary, Brierdale
06.2020 - 02.2023
- Managed revenue tracking and inventory across multiple store locations.
- Maintained detailed spreadsheets and records of financial transactions.
- Supervised workflow and ensured quality of customer garments and services.
- Handled customer service calls and coordinated laundry production scheduling.
Education
High School Diploma - undefined
Pine Forge Academy
Nursing Studies
Oakwood University
Family Consumer Science (Dietetics Concentration)
North Carolina Central University
Dental Assisting
Guilford Technical Community College
Skills
Consult Management and Creation
Patient Scheduling, Cancelations, and Rescheduling
CPRS and VistA Proficiency
Veteran Customer Service
Interdisciplinary Communication
Medical Administrative Support
Data Entry and Documentation
Microsoft Office (Word, Excel, PowerPoint)
Microsoft Teams Communication
Revenue Collection and Insurance Identification
Certification
- CPR and AED
- Certified Dental Radiology
- ServSafe
- CPT (NHA)
Timeline
Advanced Medical Support Assistant (AMSA)
Primary Care Clinic, Durham VA Health Care System
11.2024 - Current
Dietary Assistant
Durham VA Health Care System
02.2023 - Current
Laundry/Drycleaner Manager
I Love My Cleaners
06.2020 - 02.2023
High School Diploma - undefined
Pine Forge Academy
Nursing Studies
Oakwood University
Family Consumer Science (Dietetics Concentration)
North Carolina Central University
Dental Assisting
Guilford Technical Community College