Muskaan Raheja
Calgary,Winnipeg
Summary
Personable and dedicated technical customer support Representative with extensive experience in telecommunications and technical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Client Relations Specialist
Canadalife Assurance company
Winnipeg , Canada
02.2023 - Current
- Developed and implemented client relations strategies to ensure customer satisfaction.
- Managed claims inquiries from customers via phone, email and other communication channels.
- Performed regular follow-ups with existing clients to build rapport and increase loyalty.
- Assisted with payment transactions , cheque logs and inquires regarding coverage and premium benefits
TECHNICAL SUPPORT SPECIALIST
24-7 Intouch
Winnipeg, MB
04.2022 - 11.2022
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation remotely.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Install and maintain hardware in windows, MacOS, IOS, WatchOS and some networking software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
ASSISTANT SALES MANAGER
Rogers communications
Montreal, QC
10.2020 - 02.2022
- Fostered a robust, sustainable network of buyers from Montreal to ontario, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage
- Introduced new stratergies to uplift various products and their deals in the market often closing sight-unseen sales of newly released product
- Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts
- Increased the sales by 25% which leaded to overall enhancement for the store and received highest sales employee award during the peak seasons .
Education
Diploma in Computer Science Technology Software Testing - SOFTWARE AND INFORMATION
Matrix College of Management,Health And Technology
07.2021
Certificate of Technical Studies - Information Science
Central Institute of Post Harvest Engineering&tech
Punjab India11.2019
Skills
- Advanced Knowledge Of Excel Client Account Management
- MS Office (Word , Excel , Powerpoint , Conflict Resolution Highly Self Motivated And Detail
- Technical Troubleshooting and Application Installations
- Knowledge Of Market Variance Analysis Message And Work Order Transfer with Strong Communication Skills
- Experience working in fast paced environment and pressure management skills with various technical skill sets
- Customer Needs Assessment
Languages
English
Full Professional
French
Limited
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Urdu
Full Professional
Timeline
Client Relations Specialist
Canadalife Assurance company
02.2023 - Current
TECHNICAL SUPPORT SPECIALIST
24-7 Intouch
04.2022 - 11.2022
ASSISTANT SALES MANAGER
Rogers communications
10.2020 - 02.2022
Diploma in Computer Science Technology Software Testing - SOFTWARE AND INFORMATION
Matrix College of Management,Health And Technology
Certificate of Technical Studies - Information Science
Central Institute of Post Harvest Engineering&tech
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