Muskaan Sultana

• Analyzed supplier accounting records, invoices, and payment transactions to identify fraud indicators and discrepancies.
  Evaluated inventory and material movement data to detect losses and irregular activities within supply chain.
  Applied data analytics techniques to assess supply chain risk exposure and operational efficiency.
  Developed analytical reports and dashboards to communicate findings that support management decision-making.
  Collaborated with finance, operations, and management teams to recommend process improvements and enhance internal controls.
  Utilized advanced Excel analysis, ERP systems like QuickBooks, SAP, Oracle, and data visualization tools such as Power BI and Tableau.
  Identified patterns, anomalies, and process gaps to strengthen oversight and promote ethical business practices.
  Supported continuous improvement initiatives through effective communication of insights and recommendations.

Investigated and resolved fraud claims across Synchrony credit card products, ensuring timely outcomes.

• Leveraged investigative tools to analyze transactional and non-transactional fraud claims effectively.
• Communicated with cardholders and merchants to gather information and clarify issues.
• Processed chargebacks and merchant credits for erroneous transactions efficiently.
• Prepared detailed fraud reports and analytics to support risk mitigation strategies.
• Collaborated with cross-functional teams to enhance fraud detection processes and internal controls.
• Analyzed trends to route non-fraud concerns to appropriate departments for resolution.
• Maintained adherence to FCRA, FCBI, and internal compliance standards in all activities.