Muslie Monestime
Miami,Florida
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
Cricket store manager
Cricktet
05.2022 - 10.2022
- Managing the team work; Make sure everything is done; Make schedule
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
Personal Assistant
Draning Partner
01.2021 - 04.2022
- Scheduling and arranging personal and business appointments; Calendar prioritization and maintenance; Inbox/correspondence management such as filing and prioritizing client and internal emails; Collating reports and reminding employees to have these are sent by the deadline given; Review and maintain an organized filing system of paper and electronic documents for the household.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Front Desk Receptionist
Good Shepperd Academy
10.2019 - 03.2020
- Greet and interact with members, prospects, and guests while consistently delivering outstanding customer service; Maintain the high standard of cleanliness throughout the entire facility; Engage and interact with kids from the ages of 6 months to 11 years old; Attend to visitors and deal with inquiries on the phone and face to face; Supply information regarding the organization to the general public, clients, and customers; Answer telephone, screen and direct calls, take and deliver messages
- Provide information to callers.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Arts - Business Administration
South Broward High School
Hollywood, FL05.2025
High School Diploma -
College Regina Assumpta
Haiti07.2018
Skills
- Discretion
- Flexibility
- Communication skills
- Organizational skills
- Computer skills
- Speak French, creole, English
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Time Management
- Strong Work Ethic
- Strong Communication Skills
- Creative Thinking Capacity
- Strong Problem Solver
- Attention to Detail
- Technical knowledge
- Creativity and Adaptability
- Critical Thinking
- Clear Communication
- Decision-Making
- Team Leadership and Motivation
Timeline
Cricket store manager
Cricktet
05.2022 - 10.2022
Personal Assistant
Draning Partner
01.2021 - 04.2022
Front Desk Receptionist
Good Shepperd Academy
10.2019 - 03.2020
Associate of Arts - Business Administration
South Broward High School
High School Diploma -
College Regina Assumpta