Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muslima Ahmed

San Antonio

Summary

Dedicated Customer Service Professional with 4+ years of experience. Versatile Customer Service Representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Overview

5
5
years of professional experience

Work History

Security Guard

Security Solutions of America
04.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication
  • Responded quickly to emergency situations to assess and deflect issues
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Completed full building and grounds patrols to spot and investigate concerns
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment

Caregiver

Private Practice
09.2023 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life
  • Cleaned house, ran errands, managed laundries
  • Assisted with dressing guidance, grooming, and medication reminders
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance

Customer Service Representative

iBex
07.2023 - 01.2024
  • Consists of answering inbound calls, evaluating problems and complaints of the callers
  • Providing proper solutions in creative ways
  • Overall responding to the needs of customers

Security Guard

Job1USA
06.2021 - 05.2023
  • Performed various duties including monitoring surveillance cameras, patrolling designated and private areas
  • Responding to alarms, emergencies, and enforcing security precaution

Customer Service Desk / Cashier

Walmart
01.2020 - 06.2022
  • Working directly with customers to provide assistance, resolve complaints, answer questions, and process orders/returns
  • Helping with audits, making sure each customer has a quick and smooth check out process, restocking shelves

Education

High School -

Judson High School
Converse, Tx
06.2022

Skills

  • Excellent written and oral communication skills
  • Leadership and problem solving skills
  • Creativity and Organizational skills
  • Respectful and compassionate
  • Dependable and responsible
  • Patience and composure
  • Customer satisfaction

Timeline

Security Guard

Security Solutions of America
04.2024 - Current

Caregiver

Private Practice
09.2023 - 02.2024

Customer Service Representative

iBex
07.2023 - 01.2024

Security Guard

Job1USA
06.2021 - 05.2023

Customer Service Desk / Cashier

Walmart
01.2020 - 06.2022

High School -

Judson High School
Muslima Ahmed