Mohammad nesar Ahmmed
Jamaica,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
11
11
years of professional experience
Work History
Cashier
Bp Gas Station
New Smyrna Beach, FL
04.2022 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Manager
Steak House Restaurant
Dhaka, Bangladesh
11.2016 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Receptionist
HL lesar Care
Dhaka, Bangladesh , N/A
10.2014 - 04.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Salesperson
Hi tech furniture
Dhaka, Bangladesh , N/A
01.2013 - 02.2014
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
Education
Bachelor of Arts - History
Eden Women Collage
Dhaka, Bangladesh12-2018
Associate of Arts - Humanities
Noagaon Govt. Collage
Naogaon, Rajshahi08-2013
High School Diploma -
Naogaon Central Girls High School
Naogaon, Rajshahi05-2011
Skills
- Customer Assistance
- POS Systems
- Payment Processing
- Cash Register Operation
- Cash Handling
- Customer Service
- Payment Collection
- Scanner operations
- Proficient in [Software]
- Retail Merchandising
- Cash Drawer Balancing
- Daily Reporting
- Order Packaging
Timeline
Cashier
Bp Gas Station
04.2022 - 03.2024
Manager
Steak House Restaurant
11.2016 - 05.2022
Receptionist
HL lesar Care
10.2014 - 04.2016
Salesperson
Hi tech furniture
01.2013 - 02.2014
Bachelor of Arts - History
Eden Women Collage
Associate of Arts - Humanities
Noagaon Govt. Collage
High School Diploma -
Naogaon Central Girls High School
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