Hi, I’m
Mustafa Abdulkareem
Katy,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Determined individual with background in establishing and nurturing lucrative partnerships.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
Work History
TargetHouston, TX
Team Leader Manager
05.2022 - Current
Job overview
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Completed assignments ahead of deadline.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Express Factory OutletKaty, TX
Sales Manager
06.2021 - 05.2022
Job overview
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Exceeded regional annual sales target by 200%.
- Organized promotional events and interacted with community to increase sales volume.
- Supervised sales team of 10 or more people, stepping in to support employees and deliver smooth sales processes for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Resolved customer issues quickly to close deals and boost client satisfaction
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Gap FactoryKaty, TX
Shipment Manager
01.2018 - 06.2021
Job overview
- Handled day-to-day shipping and receiving overseeing more than 150 package per week.
- Sort more than 20 boxes per hour.
- Run new items to the floor after sensor them.
- Key holder manager.
TargetRichmond, TX
Department Manager
01.2016 - 01.2018
Job overview
- Analyzed and interpreted store trends to facilitate planning.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Al JazeeraBagdad, Iraq
Stock Broker Manager
01.2010 - 02.2014
Job overview
- Maintained relationships with clients long term.
- Collaborated with analysts and coverage traders to distribute relevant market information.
- Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations.
- Offered competitive commercial banking solutions and retail financing options.
- Conducted portfolio reviews and met with clients to discuss performance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Arab American University Iraq
Bachelor of Arts from Civil Engineering
01.2014
Skills
- National accounts management
- Sales processes
- Order management
- Strategic Account Development
- Business Development and Planning
- Goals and Performance
- Analytical problem solver
- Review of contracts
- Coaching and mentoring
- Staff Management
- Direct sales
- Sales operation
- Positive and upbeat
- Time management
- Product and Service Sales
- Sales Team Supervision
- Scheduling
- Sales Goals
- Sales Training
Languages
Arabic
Native or Bilingual
Turkish
Limited Working
English
Native or Bilingual
Timeline
Team Leader Manager
Target
05.2022 - Current
Sales Manager
Express Factory Outlet
06.2021 - 05.2022
Shipment Manager
Gap Factory
01.2018 - 06.2021
Department Manager
Target
01.2016 - 01.2018
Stock Broker Manager
Al Jazeera
01.2010 - 02.2014
Arab American University
Bachelor of Arts from Civil Engineering