Mustafa Alhusseini
Phoenix,AZ
Overview
1
1
year of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Grand Canyon Education
Phoenix, AZ
09.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
- Enhanced customer satisfaction by resolving issues promptly and professionally
VOLUNTEER EVENT COORDINATOR
Al-Basheer Islamic Foundation
Phoenix, AZ
07.2024 - 08.2024
- Event Coordination: Coordinated logistics and volunteer teams for a week-long event, serving over 400 attendees
- Food and Operations Management: Managed food distribution and ensured seamless daily operations, contributing to the event's success
- Skills Development: Strengthened organizational, leadership, and communication skills through collaboration with event staff and community members
Founder and Leader
Web Innovations Studio
Phoenix, AZ
01.2024 - 04.2024
- Business Management: Founded and independently manage a web development business, delivering custom solutions that enhance client operations and drive success across various industries
- Project Management: Oversee all aspects of web projects, from planning through execution, ensuring timely delivery and creating a seamless experience that consistently exceeds client expectations
- Client Relations: Build and maintain strong client relationships through attentive communication and a commitment to their success
- Achieved a 90% client retention rate by delivering high-quality results and proactively addressing client needs
TAX SERVICE VOLUNTEER
Income Tax Services
Phoenix, AZ
09.2023 - 12.2023
- Client Assistance: Assisted over 100 clients with preparing and processing tax documents, ensuring precision and compliance with tax regulations
- Appointment Management: Managed and scheduled appointments for a diverse client base, efficiently handling high-volume workflows and addressing individual needs
- Translation and Guidance: Provided critical support by translating complex tax forms and guiding clients through the filing process, overcoming language barriers and ensuring accurate submissions
Education
Bachelor of Science - Information Technology With Emphasis Cybersecurity
Grand Canyon University
Phoenix, AZ08.2027
High School Diploma -
Sunny Slope High School
Phoenix, AZ08.2023
Skills
- Java
- SQL
- Cisco
- Cisco finesse
- CRM
- Git
- GitHub
- Microsoft 365
- Slack
- Jira
- Visual Studio Code
- Linux
- Windows
- MacOS
- Communication
- Teamwork
- Client Management
- Leadership
- Customer Service
- Language translation
Timeline
CUSTOMER SERVICE SPECIALIST
Grand Canyon Education
09.2024 - Current
VOLUNTEER EVENT COORDINATOR
Al-Basheer Islamic Foundation
07.2024 - 08.2024
Founder and Leader
Web Innovations Studio
01.2024 - 04.2024
TAX SERVICE VOLUNTEER
Income Tax Services
09.2023 - 12.2023
Bachelor of Science - Information Technology With Emphasis Cybersecurity
Grand Canyon University
High School Diploma -
Sunny Slope High School
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