Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mustafa Al Nuaimi

San Diego,CA

Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Work History

Technical Support Representative

Eza Coaching
04.2023 - 07.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

Embrace And Forgiven
05.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Quality Assurance Analyst

Embrace And Forgiven
01.2023 - 02.2023
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Reviewed public-facing information for accuracy, relevancy, and timeliness as desired by leadership.

Education

No Degree - Social Studies, Math, English Language Arts

Valhalla High School
El Cajon, CA
06.2025

Skills

  • Providing Feedback
  • Excellent Verbal Communication Skills
  • Customer Service Expertise
  • Verbal And Written Communication
  • Active Listening Skills
  • Peer Relationships

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Embrace And Forgiven
05.2023 - 05.2023

Technical Support Representative

Eza Coaching
04.2023 - 07.2023

Quality Assurance Analyst

Embrace And Forgiven
01.2023 - 02.2023

No Degree - Social Studies, Math, English Language Arts

Valhalla High School
Mustafa Al Nuaimi