Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mustafa Alsaffar

Spokane

Summary

Efficient Director of Housekeeping known for high productivity and ability to complete tasks swiftly. Possess specialized skills in staff management, quality control, and inventory management. Excel in time management, problem-solving, and communication, ensuring seamless operation and team coordination in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Director of Housekeeping

The Davenport Hotel Collection
Spokane
07.2024 - Current
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Implemented safety protocols to protect employees while performing their duties.
  • Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Housekeeping Manager

The Davenport Hotel Collection
Spokane
06.2022 - 07.2024
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.

Assistant Housekeeping Manager

The Davenport Hotel Collection
Spokane
06.2021 - 06.2022
  • Ensured safety regulations are followed by all employees within the department.
  • Inspected guest rooms and public areas to ensure cleanliness standards were met.
  • Assisted in the interviewing, hiring and training of new housekeeping staff.
  • Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Housekeeping Supervisor

The Davenport Hotel Collection
Spokane
05.2019 - 06.2021
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

Some College (No Degree) - Computer Science

Almansor University
Baghdad, Iraq

Skills

  • Team management
  • Employee training
  • Safety protocols
  • Customer service
  • Operational efficiency
  • Problem solving
  • Scheduling coordination
  • Staff meetings
  • Budgeting expertise
  • Quality improvements
  • Health and safety compliance
  • Training and mentoring
  • Payroll administration

Languages

English
Full Professional
Arabic
Native/ Bilingual

References

References available upon request.

Timeline

Director of Housekeeping

The Davenport Hotel Collection
07.2024 - Current

Housekeeping Manager

The Davenport Hotel Collection
06.2022 - 07.2024

Assistant Housekeeping Manager

The Davenport Hotel Collection
06.2021 - 06.2022

Housekeeping Supervisor

The Davenport Hotel Collection
05.2019 - 06.2021

Some College (No Degree) - Computer Science

Almansor University

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