Mustafa Altufaili

• Private contractor inspecting cars and equipment for Copart, diagnosing mechanical and/or electrical issues, taking pictures, and doing data entry

. Access controls for a facility

. Worked with data entry to input information on Excel, Citrix, Autoprod, Microsoft Sharepoint

. Mostly keeping records and entering them and also using professional phone etiquette to speak with vendors.

• Tier1 technical support for remote workers across the US on the Google Workspace
• Worked with JIRA, resolving 20-60 tickets per day
• Reset passwords and set up new profiles using Active Directory
• Remote Desktop Management using RDP and TeamViewer
• Assisted with a variety of issues including account management, password management, hardware/software updates, and access control/group policies

• Helped individuals with tax preparation and filing, ensuring customers received the largest return possible

• Visit retail stores and make sure new products with certain brands we work with are presented properly