Mustafa Ashfaq
Irving,Texas
Summary
Dynamic and dependable professional with a robust work ethic and a proven history of success across diverse roles. Recognized for punctuality, attention to detail, and a commitment to exceeding expectations while delivering high-quality results. Strong sense of responsibility, integrity, and adaptability in fast-paced environments, complemented by hands-on experience in customer service, sales, and logistics. Collaborative team player dedicated to continuous learning and personal growth, consistently demonstrating reliability, efficiency, and a solution-focused mindset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bigdash Ice Cream & Pastries
05.2025 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw quality control measures to ensure product consistency and adherence to health regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Member
Sunoco
Buffalo, NY
02.2025 - 05.2025
- 8+ hours of standing on feet
- Stocking
- Managing cashier
- Ordering
- Money orders
- Fast/reliable
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Implemented process improvements that increased workflow efficiency during peak hours of operation.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Improved customer satisfaction by quickly helping each person find desired items.
- Increased sales through effective product placements and persuasive communication skills.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Delivery Driver
Grub Hub or Doordash
07.2023 - 04.2025
- Delivered food orders promptly, ensuring customer satisfaction and adherence to schedules.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers regarding order status and resolution of issues.
- Maintained cleanliness and organization of delivery vehicle to meet safety standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Delivered food orders promptly, ensuring customer satisfaction and timely service.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and safety standards, conducting regular inspections.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Cashier and Customer Service
Royal cuisine
Amherst, NY
07.2024 - 11.2024
- Worked as a part time job
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of menu items to provide informed recommendations and enhance customer experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
716 amazon liquidators
02.2022 - 11.2024
- I worked here for 3 plus years in customer service
- Reason for leaving was there branch in Cheektowaga got closed because of leasing being out.
- It was a great teamwork and experience I gained from here
- Cash register/ online work for there website/ advertising
- Responding to customer chats, emails, or calls of Facebook marketing, Shopify orders shipping the orders, Amazon order, eBay order and listing products in these websites
- Analyzed sales trends to identify opportunities for promotional strategies and menu adjustments.
- Mentored junior staff, fostering a collaborative environment focused on professional growth.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Amazon Fulfillment Associate
Amazon Warehouse
Buffalo, NY
05.2024 - 09.2024
- I worked at return center of Amazon
- Streamlined order processing to enhance fulfillment efficiency and accuracy.
- Trained and mentored new associates on warehouse protocols and safety procedures.
- Analyzed workflow patterns to identify improvement opportunities, increasing overall productivity.
- Coordinated with management to develop training materials for process enhancements and best practices.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Education
High school diploma - Business
JFK High School
Cheektowaga, NY06.2022
Skills
- Warehouse experience
- Food Service (1 year)
- Kitchen experience
- Assistant manager experience
- Cash Handling
- Delivery driver experience
- Team management
- Forklift
- Training & development
- Cooking
- Gas station and 7 eleven cashier (1 year)
- Call center
- Schedule management
- Retail sales
- Cleaning Experience
- Computer skills
- POS
- Restaurant experience
- Leadership
- Store management
- Customer Service (3 years)
- Cash register (4 years)
- Load & unload
- Food industry
- Sales
- Communication skills (3 years)
- Shift management
- Basic math
- Commercial driving
- Front desk - Front desk experience (3-5 years)
- Factory
- Stocking (3 years)
- Typing
- Customer service
- Inventory management
- Sales reporting
- E-commerce operations
- Money handling
- Staff supervision
- Customer service and satisfaction
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Certification
- Driver's License
- September 2025 to October 2033
Languages
English
Punjabi - Expert
Urdu - Expert
Timeline
Assistant Manager
Bigdash Ice Cream & Pastries
05.2025 - Current
Team Member
Sunoco
02.2025 - 05.2025
Cashier and Customer Service
Royal cuisine
07.2024 - 11.2024
Amazon Fulfillment Associate
Amazon Warehouse
05.2024 - 09.2024
Delivery Driver
Grub Hub or Doordash
07.2023 - 04.2025
Assistant Manager
716 amazon liquidators
02.2022 - 11.2024
High school diploma - Business
JFK High School