Mustafa Ayyad
Taylor,MI
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Recent graduate with foundational knowledge in Computer Software Support and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support positions. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Security/Front Desk @ Rivian Plymouth
Allied Universal Security
06.2024 - Current
- Conducting regular patrols around Rivian facilities ensuring safety of clients.
- Answering phone calls and receiving calls from command center as well as clients.
- Assisting clients with activating/deactivating temporary badges.
Service Support Advisor III
Rivian Automotive
10.2023 - 03.2025
- Served as the primary point of contact for Rivian owners across phone, email, chat and SMS—handling inquiries about vehicle operation, charging, connectivity and routine maintenance.
- Utilized active listening and strong comprehension skills to accurately triage customer concerns, document vehicle symptoms and recommend the most appropriate service solution.
- Diagnosed and executed quick technical fixes when possible, meticulously recording each step to maintain clear and complete customer records.
- Developed detailed repair plans, coordinated parts procurement and scheduled service appointments—arranging alternative transportation as needed and securing customer authorization.
- Communicated each stage of the service process with clarity and confidence, ensuring customers felt guided and supported from initial inquiry through resolution.
Security Supervisor
DQS Solutions
01.2023 - 06.2024
- Conducted regular patrols to identify and address security vulnerabilities, preventing theft and vandalism.
- Led a team of security personnel, ensuring comprehensive coverage and adherence to security protocols on the lot.
- Implemented and maintained effective surveillance systems to monitor and deter potential security threats.
Customer Care Representative
Door Dash
12.2022 - 09.2023
- Handled over 90+ calls a day.
- Utilized knowledge of company policies to guide customers through order processes.
- Received an average of 95% customer satisfaction rating.
Client Support Representative
MARS LANDING INC
01.2021 - 11.2022
- Acted as the primary liaison between clients and dispatch teams, ensuring clear and timely communication.
- Handled inbound calls and emails to resolve client concerns, update load statuses, and coordinate delivery details.
- Tracked shipments and proactively informed clients of any delays, reroutes, or delivery updates.
- Assisted with scheduling and dispatching drivers according to client requirements and shipment deadlines.
- Maintained accurate records of client interactions, load information, and issue resolutions in dispatch software.
- Collaborated with drivers and logistics personnel to troubleshoot on-the-road issues and ensure service quality.
- Delivered exceptional customer service while managing multiple client accounts in a fast-paced environment.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Chicago IL 07-2026
Associate of Science - Computer Programming
Devry University
Chicago, IL02-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Client relations
- Payment processing
- Complaint resolution
- Computer proficiency
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Call management
- Product knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Administrative support
Timeline
Security/Front Desk @ Rivian Plymouth
Allied Universal Security
06.2024 - Current
Service Support Advisor III
Rivian Automotive
10.2023 - 03.2025
Security Supervisor
DQS Solutions
01.2023 - 06.2024
Customer Care Representative
Door Dash
12.2022 - 09.2023
Client Support Representative
MARS LANDING INC
01.2021 - 11.2022
Bachelor of Science - Computer Information Systems
DeVry University
Associate of Science - Computer Programming
Devry University
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