Mustafa Fadel
Houston
Summary
Enthusiastic and service-driven professional with 4+ years of customer-facing experience in fast-paced environments, including food service, sales, and retail. Certified Dental Assistant with CPR and Human Trafficking Prevention training. Adept at communicating clearly, resolving issues efficiently, and building strong rapport with clients. Passionate about helping others succeed and contributing to a team that improves people’s lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Specialist (GSS) – Sales & Customer Support
Mister Car Wash
Houston
01.2023 - 01.2024
- Delivered exceptional customer service, explained memberships, and resolved service concerns professionally.
- Met and exceeded daily sales goals through persuasive communication and product knowledge.
- Handled high volumes of customer interactions with attention to detail and confidentiality.
Front of House Server / Customer Service
Shake Shack
Houston
01.2022 - 01.2023
- Greeted and assisted hundreds of customers daily with enthusiasm and care.
- Resolved order concerns calmly and ensured satisfaction in a fast-paced, high-volume setting.
- Collaborated with team members to keep service consistent and efficient.
Order Taker / Customer Service
Smoothie King
Houston
01.2021 - 01.2022
- Managed orders accurately while maintaining friendly service.
- Educated customers on menu items and provided personalized recommendations.
- Kept work area clean and adhered to health and safety guidelines.
Barista
Scooter’s Coffee
Houston
01.2020 - 01.2021
- Crafted beverages to order with consistency and speed.
- Handled drive-thru and in-store customers simultaneously while maintaining a positive attitude.
- Managed cash register, processed transactions, and maintained cleanliness.
Education
Bachelor's degree -
Lone Star College
Houston, TXSkills
- Customer Support & Conflict Resolution
- Phone & In-Person Communication
- Sales & Upselling Techniques
- Problem Solving & Research Skills
- Time Management & Multitasking
- MS Office & Digital Platforms
- HIPAA & Sensitive Information Handling
- Adaptability & Remote Work Readiness
- Customer service
- Sales techniques
Certification
- Registered Dental Assistant (RDA) – State of Texas
- CPR Certified – American Heart Association
- Human Trafficking Prevention Certified
Websites
References
References available upon request.
Additional Strengths
- Rebuilt a car engine independently, showcasing mechanical problem-solving and dedication to learning.
- Known for clear communication and empathy; enjoy helping people find solutions and stay informed.
- Reliable, consistent, and eager to learn — fully equipped to thrive in a remote environment.
Timeline
Guest Service Specialist (GSS) – Sales & Customer Support
Mister Car Wash
01.2023 - 01.2024
Front of House Server / Customer Service
Shake Shack
01.2022 - 01.2023
Order Taker / Customer Service
Smoothie King
01.2021 - 01.2022
Barista
Scooter’s Coffee
01.2020 - 01.2021
Bachelor's degree -
Lone Star College
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