Mustafa Fakhry Mustafa
Senior Sales Consultant
Doha,Doha
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
I m sure I can be a great support and to bring value to the team & the company goals.
Ready to start immediately.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
MANAGER
KM.Projects
Amman, Jordan
06.2017 - 12.2022
- Main tasks performed:
- Main goal was focusing in obtaining new orders, establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and working on retention rate of clients
- Was creating sales presentations individually by studying the type of sales outlet or trade factor
- Submits orders by referring to price lists and product data lists
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
- Recommends changes in products, service after the Analysis of products results
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops;
- Increased the Monthly KPI results with 25 %.
Sales Associate Team Leader
Azadeea Group PULL&BEAR
Amman, Doha
09.2015 - 04.2017
- PULL&BEAR] employee of the Year in azadeea group ( 2016)
- Main tasks performed:
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager developing and implementing new
- Product training
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Attracts customers by original display ideas; following display suggestions or schedules; merchandise displays in windows and showcases, and on sales floor
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing
- Payment transactions; preparing merchandise for delivery.
Senior Sales Executive
R&R
Amman, Jordan
06.2014 - 09.2015
- Main tasks performed:
- Enhances sales staff accomplishments by planning delivery of solutions; answering technical and procedural questions for less experienced team members; mentoring team members
- Focuses sales efforts by studying existing and potential Sales targets
- Submits orders by referring to price lists and product shortage
- Submitting to the management results reports, such as daily call reports, weekly work plans, and monthly and annual turnover
Sales Associate
G2000
Amman, Jordan
02.2013 - 05.2014
- G2000]
- Main tasks performed:
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Finding customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Keep up to date with product information
Customer Service Representative
Darwish AL Khalil Co
Amman, Jordan
11.2011 - 01.2013
- Main tasks performed
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
Education
RA, AL ARABI SCHOOL
01.2007 - 01.2008
Skills
2 Team work3 creative thinking4 self –motivated with excellent problem solving5 have good organization skills6 Communication7 Dealing with Objections11 Meet Goals
Computer skills: Microsoft Excel, Office, Outlook
I have More than 8 years experience in sales Focused on reaching the targetsI like challanges Ready to work in stressful conditions Putting as priority my tasks and clients
I’m a nice, fun and friendly person, I’m honest and punctual, I work well in a team but also on my own
I like to set myself goals which I will achieve,
Good listening and communication Skills I have a creative mind and am always up for new challenges I am well organized and always work on my growth as proffesional
Plan ahead to make sure I manage my time wellAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 25% Target growth by completing the sales analysis with accuracy and efficiency.
- Achieved 40% clients retention through effectively helping with identifying a personal approach & preparing individual presentations as per the client needs.
Timeline
MANAGER
KM.Projects
06.2017 - 12.2022
Sales Associate Team Leader
Azadeea Group PULL&BEAR
09.2015 - 04.2017
Senior Sales Executive
R&R
06.2014 - 09.2015
Sales Associate
G2000
02.2013 - 05.2014
Customer Service Representative
Darwish AL Khalil Co
11.2011 - 01.2013
RA, AL ARABI SCHOOL
01.2007 - 01.2008