Mustafa Khaleel
Phoenix,AZ
Summary
Accomplished professional with nine years of experience in higher education, specializing in project management, student services, program oversight, and financial aid expertise. Skilled in guiding cross-functional teams to achieve project goals while providing exceptional, student-focused services that enhance overall experience. Proven ability to manage and execute multiple tasks and projects simultaneously, ensuring seamless implementation within the organization. Strong leadership and communication abilities, complemented by meticulous attention to detail and a deep commitment to operational excellence.
Overview
8
8
years of professional experience
Work History
Sr. Program Coordinator
Arizona State University
PHOENIX, Arizona
01.2023 - Current
- Partnership Development and Management: Cultivated and sustained strategic partnerships with both new and established stakeholders, ensuring ongoing engagement and monitoring of service quality to enhance program success within a university setting.
- Program Coordination and Leadership: Led and coordinated program initiatives in collaboration with international and domestic partners, managing key university projects such as the Astro Sapiens, CRIA, Accelerator Program, and Embracing Change, also introducing new offerings to meet evolving student needs.
- Training and Mentorship: Provided coaching, mentorship, and training to university personnel, fostering a supportive and productive work environment that strengthened team capabilities and directly contributed to the successful implementation of critical programs.
- Strategic Contribution and Committee Involvement: Played an active role in university committees overseeing major projects, offering strategic insights to ensure alignment with broader academic and programmatic goals.
- Research and Data Analysis: Conducted thorough research and engaged in networking to identify opportunities for program improvement and expansion, leveraging data to inform decisions and drive enhancements in program delivery.
- Operational Prioritization and Budget Management: Prioritized and managed operational activities to meet contractual obligations within the university, ensuring projects were delivered on time and within budget.
- Problem Solving and Conflict Resolution: Applied specialized knowledge to identify and resolve issues within the university context, effectively reducing conflicts and ensuring smooth execution of projects.
- Project Reporting and Communication: Regularly communicated project statuses to key stakeholders, facilitating the timely achievement of project milestones and efficiently managing any bottlenecks.
- Continuous Improvement Initiatives: Developed and prepared deliverables aimed at driving continuous improvement, significantly contributing to the enhancement of CRM programs and the overall operational efficiency of university services.
Program/Project Manager
Arizona State University, Tempe
Tempe, US
09.2021 - 12.2022
- Strategic Relationship Building: Developed tactical relationships with cross-functional teams to drive projects forward and achieve targeted results.
- Tailored Implementation Plans: Designed and implemented customized plans to meet the specific needs of individuals, ensuring optimal outcomes.
- Program Compliance Oversight: Monitored and ensured program adherence to requirements, schedules, and budgets, maintaining compliance and delivering on objectives.
- Portfolio Management Leadership: Led program management support for an extensive portfolio, coordinating efforts to meet strategic goals.
- Data Analysis and Interpretation: Analyzed and interpreted complex data sets and reports, providing actionable insights to inform decision-making.
- Project Needs Assessment: Reviewed project objectives and schedules to identify and address specific project needs, ensuring alignment with overall goals.
- Performance Monitoring and Feedback: Monitored the performance of project team members, providing constructive feedback to enhance productivity and outcomes.
- Quality-Adherent Deliverable Submission: Managed the submission of project deliverables to clients, consistently meeting or exceeding quality standards.
- Stakeholder and Supplier Negotiation: Negotiated with project stakeholders and suppliers to secure necessary resources and materials, facilitating smooth project execution.
- Reporting and Presentations: Generated and delivered detailed reports, program review presentations, and regular program status updates to stakeholders.
- Cross-Departmental Collaboration: Worked closely with other departments to support the technical aspects of programs and contribute to cost proposals, ensuring comprehensive program support.
Financial Aid Outreach Program
Phoenix Community College
Phoenix, AZ
11.2018 - 07.2021
- Service Coordination and Collaboration: Collaborated with local service providers, outreach workers, case managers, and partner agencies to facilitate comprehensive services for students, including FAFSA completion and processes.
- Community Outreach and Engagement: Delivered presentations, orientations, and workshops to educate staff and students on financial aid, including grants, loans, applications, and scholarships.
- Resource Referral and Assistance: Provided clients with crucial information, referrals, and assistance in accessing essential resources such as food, housing, and transportation.
- Stakeholder Collaboration: Partnered with community-based organizations and key stakeholders to address and advance community initiatives.
- Outreach Goal Achievement: Successfully met community outreach goals through strategic lead generation and conversion efforts.
- Data Tracking and Reporting: Utilized spreadsheets to accurately track data related to pledges, phone calls, and canvassing activities, ensuring detailed record-keeping and analysis.
Student Service Specialist
Glendale Community College
Glendale, AZ
01.2018 - 12.2018
- Enhanced Student Success: Improved performance metrics and overall student outcomes by defining clear learning objectives and monitoring progress.
- Support and Engagement: Provided friendly, knowledgeable support to students, families, and visitors, addressing inquiries and resolving concerns effectively.
- Problem Resolution: Assisted students and teachers in resolving issues, promoting a positive and productive learning environment.
- Policy Implementation: Developed and enforced policies and procedures to meet educational goals and uphold standards.
- Customer Service Excellence: Delivered exceptional service to both new and returning customers, addressing concerns and providing tailored solutions.
- Frontline Support: Managed incoming calls and emails, offering prompt assistance with customer inquiries, product information, and service transactions.
Financial Aid Advisor
Phoenix Community College
Phoenix, AZ
08.2016 - 01.2018
- Financial Aid Counseling: Provided personalized guidance to students on financial aid options, program requirements, and application processes.
- Loan Account Management: Processed payments and managed loan accounts, ensuring accuracy and timely posting.
- Educational Workshops: Conducted workshops and group presentations to educate students on financial aid options and procedures.
- Document Review: Examined client documentation and contracts for accuracy, identifying and correcting discrepancies.
- Customer Support: Informed customers about loan application requirements, deadlines, and available options.
- Credit Solutions: Assisted customers in finding effective solutions for credit-related issues.
- Loan Decision Assistance: Guided customers in selecting loans and lines of credit based on terms, benefits, and availability.
Education
Master of Science - in Organizational Leadership/ MBA
Grand Canyon University
Phoenix, AZ05.2021
Bachelor of Science - Computer Software Engineering
University of Baghdad
08.2012
Skills
- Project Management
- Program Development and Coordination
- Knowledge of College Access and Financial Aid
- Documentation Proficiency
- Collaboration and Partnership
- Planning and Coordination
- Communication & Outreach
- Team leadership & Direction
- Salesforce, Cloud, AWS, SaaS
- Data Management and Analysis
- Students Service
- Eligibility Verification
Languages
Timeline
Sr. Program Coordinator
Arizona State University
01.2023 - Current
Program/Project Manager
Arizona State University, Tempe
09.2021 - 12.2022
Financial Aid Outreach Program
Phoenix Community College
11.2018 - 07.2021
Student Service Specialist
Glendale Community College
01.2018 - 12.2018
Financial Aid Advisor
Phoenix Community College
08.2016 - 01.2018
Master of Science - in Organizational Leadership/ MBA
Grand Canyon University
Bachelor of Science - Computer Software Engineering
University of Baghdad
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