Mustafa Mahmood
Thornton,CO
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
7
7
years of professional experience
Work History
Delivery Driver
White Rabbit
2022.11 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Expedited deliveries to meet customer deadlines and requirements.
Operations Manager
Hertz Rental Car
2021.08 - 2022.09
- Oversaw operations and productivity of several departments and the employees in these departments(Vehicle Cleaning Dept., MLS 3rd Party, VSA Dept., Busing Dept., Returns Dept., Exit Gate, department specific counters)
- Managed V.I.P and Platinum members' personal accounts and vehicles
- Trained employees
- Scheduling and coverage
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service representative
Avis Budget Group
2018.04 - 2021.08
- Delivering quality customer service
- Handling customer issues and requests
- Make quick decisions independently to eliminate waits
- Pre assigning the VIP accounts
- Working on the return hill, to close rentals and check for body damage
- Worked on the Exit gate to be sure customers are leaving the lot with the assigned vehicles only
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Driver
Uber
2017.05 - 2018.04
- Provide excellent customer service with safe driving to get customers to their destination
- Uber rating of 4.82
- Which is considered to be an excellent rating
- Delivered goods and products to customer on time and in excellent condition.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Driver
Fleet Logix
2016.12 - 2017.02
- Driving and operating several different types of vehicles
- Overseeing the proper maintenance for vehicles
Education
High School Diploma -
Diyala Baqubah
Iraq01.2011
Skills
- Management experience/Managed multiple departments and employees.
- 6 Years of customer service experience.
- Training employees.
- Ability to work independently, effectively and as part of a team.
- Bilingual, Arabic and English.
- GPS Navigation
- Dispatch Communication
- Order Verification
- Cargo Handling
- Vehicle Maintenance
- Vehicle Inspection
- Roads and Highways Knowledge
- Teamwork and Collaboration
- GPS and Route Planning
- Attention to Detail
- Valid Driver's License
Education Certificates
Technical Institution Of Baqubah, Diyala, Baqubah, Mechanics, 01/01/11, 09/01/12
Languages
Arabic
Full Professional
Timeline
Delivery Driver
White Rabbit
2022.11 - Current
Operations Manager
Hertz Rental Car
2021.08 - 2022.09
Customer Service representative
Avis Budget Group
2018.04 - 2021.08
Driver
Uber
2017.05 - 2018.04
Driver
Fleet Logix
2016.12 - 2017.02
High School Diploma -
Diyala Baqubah
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