Summary
Overview
Work History
Education
Skills
Education Certificates
Languages
Timeline
DeliveryDriver

Mustafa Mahmood

Thornton,CO

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

7
7
years of professional experience

Work History

Delivery Driver

White Rabbit
11.2022 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Expedited deliveries to meet customer deadlines and requirements.

Operations Manager

Hertz Rental Car
08.2021 - 09.2022
  • Oversaw operations and productivity of several departments and the employees in these departments(Vehicle Cleaning Dept., MLS 3rd Party, VSA Dept., Busing Dept., Returns Dept., Exit Gate, department specific counters)
  • Managed V.I.P and Platinum members' personal accounts and vehicles
  • Trained employees
  • Scheduling and coverage
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service representative

Avis Budget Group
04.2018 - 08.2021
  • Delivering quality customer service
  • Handling customer issues and requests
  • Make quick decisions independently to eliminate waits
  • Pre assigning the VIP accounts
  • Working on the return hill, to close rentals and check for body damage
  • Worked on the Exit gate to be sure customers are leaving the lot with the assigned vehicles only
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.

Driver

Uber
05.2017 - 04.2018
  • Provide excellent customer service with safe driving to get customers to their destination
  • Uber rating of 4.82
  • Which is considered to be an excellent rating
  • Delivered goods and products to customer on time and in excellent condition.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Driver

Fleet Logix
12.2016 - 02.2017
  • Driving and operating several different types of vehicles
  • Overseeing the proper maintenance for vehicles

Education

High School Diploma -

Diyala Baqubah
Iraq
01.2011

Skills

  • Management experience/Managed multiple departments and employees
  • 6 Years of customer service experience
  • Training employees
  • Ability to work independently, effectively and as part of a team
  • Bilingual, Arabic and English
  • GPS Navigation
  • Dispatch Communication
  • Order Verification
  • Cargo Handling
  • Vehicle Maintenance
  • Vehicle Inspection
  • Roads and Highways Knowledge
  • Teamwork and Collaboration
  • GPS and Route Planning
  • Attention to Detail
  • Valid Driver's License

Education Certificates

Technical Institution Of Baqubah, Diyala, Baqubah, Mechanics, 01/01/11, 09/01/12

Languages

Arabic
Full Professional

Timeline

Delivery Driver

White Rabbit
11.2022 - Current

Operations Manager

Hertz Rental Car
08.2021 - 09.2022

Customer Service representative

Avis Budget Group
04.2018 - 08.2021

Driver

Uber
05.2017 - 04.2018

Driver

Fleet Logix
12.2016 - 02.2017

High School Diploma -

Diyala Baqubah

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Mustafa Mahmood