Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Bartender

Mustafa Ozgul

Grapevine,TX

Summary

Dedicated and dynamic bartender with over 10 years of experience in fast-paced hospitality environments, including luxury resorts, high-volume bars, and upscale lounges. Skilled in creating both classic and signature cocktails with precision and flair. Adept at inventory control, team training, and delivering an exceptional guest experience. Recognized for professionalism, speed, and creativity behind the bar.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bartender

Litore Resort Hotel & Spa
03.2018 - 11.2024
  • Prepared and served a variety of beverages to customers in fast-paced environment.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted in managing inventory levels, restocking supplies as needed.
  • Engaged with customers to provide exceptional service and address inquiries.
  • Followed health and safety guidelines to promote safe drinking practices.
  • Learned cocktail recipes and beverage presentation techniques for customer satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Bartender

Grand Prestige Hotel Spa
03.2016 - 11.2017
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Adapted quickly to changing menu items and customer preferences for improved service quality.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.

Bartender

Rubi Platinum Hotel
03.2013 - 11.2013
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Bartender Assistant

Sunrise Bar and Restaurant
04.2009 - 11.2011
  • Assisted bartenders in preparing and serving beverages, ensuring customer satisfaction and timely service.
  • Maintained cleanliness of bar area, including washing glassware and organizing supplies efficiently.
  • Supported inventory management by tracking stock levels and notifying supervisors of shortages.
  • Collaborated with team members to create innovative drink specials, enhancing customer engagement.
  • Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Greeted customers and provided friendly, knowledgeable service.

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment processing
  • Menu memorization
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Drink preparation techniques

Certification

  • Training - [Timeframe]

Languages

English
Professional Working
Turkish
Native or Bilingual
Russian
Professional Working
German
Professional Working

Timeline

Bartender

Litore Resort Hotel & Spa
03.2018 - 11.2024

Bartender

Grand Prestige Hotel Spa
03.2016 - 11.2017

Bartender

Rubi Platinum Hotel
03.2013 - 11.2013

Bartender Assistant

Sunrise Bar and Restaurant
04.2009 - 11.2011

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Mustafa Ozgul