Mustafa Sharify
Woodbridge,VA
Summary
Experienced Surveillance Technician and System Administrator at The Rose Gaming Resort, specializing in VMS and DVMS software. Utilized advanced network design and user support skills to optimize security systems, resulting in a marked decrease in system malfunctions. Recognized for delivering exceptional technical support and a proactive troubleshooting approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surveillance TECH/System Admin
The Rose Gaming Resort
05.2024 - Current
- Managing all VMS software
- EConnect association with VMS
- Casino Surveillance experience
- Manage all the surveillance system functionality at real time
- Install, maintain, and repair security systems including alarms, surveillance cameras, and access control systems
- Conduct site surveys to determine the optimum placement of security system components
- Test and adjust system components to ensure they are working correctly
- Identify and troubleshoot system issues and carry out necessary repairs
- Program and set up security systems according to the client’s requirements
- Provide training and support to clients on the use of security systems
- Maintain an inventory of equipment and order necessary supplies
- Respond to emergency calls for system malfunctions and carry out immediate repairs
- Document all installation, maintenance, and repair activities for record purposes
- Stay updated with the latest security technologies and update systems as required
Customer Service Representative
Gate Gourmet / Dulles International Airport
Sterling, VA
02.2024 - 04.2024
- Manage catering for contracted flights and avoid any flight delays
- Ensure all cards are accurate and deliver on real time
- Customer satisfaction in every issue
- Manage the CSAs to deliver all the accurate cards to the right flights
- Conducted regular surveillance checks on security cameras and systems to ensure proper functioning.
- Monitored the activity of personnel in restricted areas utilizing CCTV equipment.
- Managed and maintained video surveillance systems, including software updates and hardware repairs.
- Assisted with investigations by providing recorded footage from cameras.
Support Technician
SEBA Hydrometerie GmbH
Kaufbeuren, Germany
09.2022 - 09.2023
- Company Overview: Kaufbeuren, Germany
- Provided end-user hardware and software help desk technical support in both English and German for over a hundred staff across two sites
- Provided equipment provisioning, troubleshooting, data backup and recovery, installation of network printers, and remote access support
- Managed SharePoint users and permissions
- Provided technical and status reporting to executive management
- Provided Mobile device provisioning and support
- Troubleshot and repaired computerized water filtration equipment sensors
- Kaufbeuren, Germany
Security Operations Specialist, Support Program
TETRA TECH
Kabul, AFG
11.2020 - 03.2022
- Company Overview: Kabul, AFG
- Provided technical and security support under contract with the US Government
- Electronically monitored personnel locations and movements outside the office in real time using Guardian Angel web-based application
- Develop and update emergency messaging tree/mechanism to ensure JSSP staff are informed immediately of any security incidents on time
- Kabul, AFG
IT Help Desk Support
Asia Consultancy Group, ACG
Kabul, AFG
01.2018 - 01.2020
- Company Overview: Kabul, AFG
- Provided help desk technical support for over 500 staff across 34 sites
- Installed, configured and maintained IT hardware and software across various devices including PCs, laptops, desk and mobile phones, and printers/copiers
- Planned software upgrades in coordination with end users
- Troubleshot issues and tracked until closure
- Kabul, AFG
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
IT Technical Support Specialist
Crean International
Kabul, AFG
03.2013 - 09.2016
- Company Overview: Kabul, AFG
- Led a staff of 12 support engineers in providing safety and technical support for over 1,200 staff at headquarters and across 34 provisional sites
- Hired, on boarded, trained, and developed technical support staff
- Built a high performing team based on trust and common purpose and goals
- Designed and led the implementation of an IP-based network infrastructure in compliance with national and international standards
- Managed build and timely delivery of reliable high-quality systems within budget
- Kabul, AFG
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
Technical & Safety Supervisor
Security Ops, ROSHAN Telecom Development Company of Afghanistan
Kabul, AFG
01.2009 - 03.2013
- Company Overview: Kabul
- Led a team of 18 technical staff in providing technical support for over 2500 staff across 34 sites
- Built a high performing team responsible for building, maintaining and upgrading IT servers and network equipment, providing end-user training, troubleshooting and resolving computer issues, and supporting transitions to new systems
- Maintained and supported computer and video equipment in conference rooms
- Designed and maintained network communication between main and sub offices
- Kabul
Network Project Supervisor
Alez Limited
Kabul, Afghanistan
02.2006 - 02.2009
- The role involves defining IT goals, maintaining an IT roadmap, monitoring initiatives, and evaluating new technologies
- It involves managing help desk activities, managing development projects, and maintaining hardware, software, and network components
- The role also involves designing and installing network systems, maintaining customer networks, and overseeing project work
- Other responsibilities include managing inventory, security servers, client users, training, and renewing licenses for network systems
- Developed and implemented project plans to ensure successful completion of network projects.
- Managed team resources, including budgeting, scheduling, and personnel assignments for network projects.
- Coordinated with stakeholders to define project scope and objectives in a clear manner.
- Monitored progress of network projects and identified any potential risks or issues that could arise.
Education
Bachelor - Network Administration
Rana University
Kabul, Afghanistan10.2018
Skills
- MCSE
- Application support
- MS Office 365
- MS Windows Server
- User Support
- QNAP Network Attached Storage (NAS)
- Network Design
- Mobile device management
- User management
- CCTV Installation, configuration, troubleshooting
- Team Building
- Planning and organizing
- VMS, DVMS software
- System Maintenance
- Technical Support
- Software Installation
- Hardware Repair
- Ticket management
- Customer Service
- Network configuration
- Access Control
- Troubleshooting
- Operating Systems
- Remote Support
- Physical security training
- Safety procedures
- Surveillance reporting
- Surveillance monitoring
- CCTV camera technicalities
- Security standards expertise
- Facility surveillance
- IP camera configuration
- Several screen monitoring
- Simultaneous screen monitoring
- Privacy regulations
- Camera operation
- Report writing
- Complaint resolution
- Access control systems
- Footage review
- Fiber optics operation
Certification
- Advanced English, Partnership and English academy development center (PAD)
- Microsoft Certified System Administrator (MCSA), Kabul IT Institute
- Microsoft Certified System Engineer (MCSE), Afghan IT Institute
- MVP video management system training
Languages
English
Professional
German
Professional
Persian
Full Professional
Pashto
Professional
References
References available upon request.
Timeline
Surveillance TECH/System Admin
The Rose Gaming Resort
05.2024 - Current
Customer Service Representative
Gate Gourmet / Dulles International Airport
02.2024 - 04.2024
Support Technician
SEBA Hydrometerie GmbH
09.2022 - 09.2023
Security Operations Specialist, Support Program
TETRA TECH
11.2020 - 03.2022
IT Help Desk Support
Asia Consultancy Group, ACG
01.2018 - 01.2020
IT Technical Support Specialist
Crean International
03.2013 - 09.2016
Technical & Safety Supervisor
Security Ops, ROSHAN Telecom Development Company of Afghanistan
01.2009 - 03.2013
Network Project Supervisor
Alez Limited
02.2006 - 02.2009
Bachelor - Network Administration
Rana University
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