Mustafa Tabani
Las Vegas
Summary
Licensed Real Estate Professional with 8+ years of experience spanning team leadership, client relations, and operational management across industries including food service, insurance sales, and IT. Strong track record in customer service, sales prospecting, vendor coordination, and workflow optimization. 2.5 years in IT roles supporting 60+ clients has developed analytical thinking and systems experience, while earlier roles in sales and general management reflect communication skills and business drive. Seeking to apply a blend of people-first leadership and operational execution in a Property Management role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Administrator
[Stimulus Technologies], Managed Service Provider
01.2023 - Current
- Managed IT operations for 60+ client accounts (~1,000 endpoints), supporting day-to-day systems and client communication across healthcare, retail, and finance industries
- Resolved critical service incidents and escalations (e.g., server or ISP outages), modeling responsiveness required in urgent tenant or property issues
- Led cloud migration and infrastructure upgrade projects, aligning with experience managing systems, transitions, or property operations
- Delivered technical training (AI Masterclass), showcasing ability to educate tenants or staff on systems and processes
- Automated internal processes and built knowledge bases to improve efficiency, useful in streamlining property workflows
- Supervised and mentored a team of 4 technicians, improving team effectiveness and response time
- Recognized with an internal award for implementing process improvements that increased client satisfaction
Systems Technician
[Stimulus Technologies], Managed Service Provider
04.2022 - Current
- Delivered remote and onsite technical support for clients, tracking service tickets and resolving issues efficiently
- Managed onboarding tasks such as access control and device setup, similar to tenant onboarding or lease system integration
- Maintained detailed documentation and improved SOPs for technical processes, applicable in lease administration and property procedures
- Troubleshot and resolved hardware and software issues to maintain operational efficiency.
- Configured and deployed network devices, ensuring seamless connectivity for clients.
General Manager / Assistant General Manager / Shift Manager
Del Taco
06.2016 - 04.2022
- Oversaw store operations, team performance, budgeting, and staffing for 20+ employees; promoted three times into leadership roles
- Improved store-level metrics such as sales, labor control, and retention through strategic scheduling and local marketing
- Led hiring, inventory, and vendor coordination, applicable to managing service vendors and maintenance schedules in property roles
- Led operational strategy to enhance customer satisfaction and streamline service delivery.
- Managed staff training programs to improve team performance and operational efficiency.
Lead Generator
Allstate Insurance
12.2015 - 06.2016
- Cold called 80–100 prospects per day to generate leads and quotes for licensed agents; received commission based on conversion
- Followed up with leads, scheduled appointments, and maintained CRM records, gaining direct sales experience applicable to real estate lead nurturing
- Built strong phone communication and sales confidence, essential in leasing or showing residential units
- Developed targeted lead generation strategies to enhance customer acquisition efforts.
- Collaborated with sales teams to refine outreach methods and improve conversion rates.
Education
Associate of Science - Computer Science
College of Southern Nevada
08.2021
Skills
- Real Estate & Operations
- Tenant/customer relationship management
- Lead generation & sales follow-up
- Vendor and maintenance coordination
- Lease and rent process understanding
- Technology & Systems
- Microsoft 365, CRM tools, Power Automate
- Documentation and workflow automation
- SOPs, scheduling tools, POS systems
- Leadership & Communication
- Team supervision and staff training
- Conflict resolution and escalation handling
- Client communications and presentations
- Strategic planning and reporting
Certification
Nevada Real Estate License (Passed July 2025)
Timeline
Systems Administrator
[Stimulus Technologies], Managed Service Provider
01.2023 - Current
Systems Technician
[Stimulus Technologies], Managed Service Provider
04.2022 - Current
General Manager / Assistant General Manager / Shift Manager
Del Taco
06.2016 - 04.2022
Lead Generator
Allstate Insurance
12.2015 - 06.2016
Associate of Science - Computer Science
College of Southern Nevada
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