Managing and monitoring materials in shared areas.
Organizing catering and dining services.
Overseeing departmental budgets.
Supervising cleaning operations and determining requirements.
Keeping records of all goods and services acquired under administrative tasks.
Conducting market research, benchmarking, and reporting for all procurement processes.
Managing domestic and international travel arrangements, including visa procedures.
Supervising security services.
Organizing and tracking employee professional development activities.
Multi-Unit Operation Manager
Balkan Tour
Sarajevo, Bosnia And Herzegovina
01.2013 - 10.2020
I worked as the leader of a team responsible for organizing all aspects of accommodation, dining, transportation, and tour guiding services for over 7,000 tourists annually.
Education
Bachelor of Science - Tourism And Management
University of Tourism And Management
Skopje
06-2018
Skills
I can say that I am particularly professional in team management I generally focus on managing the work, not the people, and prioritize achieving the desired results Every workplace has its own rules, which I respect to the fullest However, when it comes to making decisions and taking initiative to ensure that the work is completed as it should be, I do not hesitate I take responsibility for both the positives and the 'bravos' of the work, as well as the negatives and any warnings, as the team leader I believe the work is done by the team, not an individual, and I understand that the happiness of the team contributes to the development of the work I am skilled in analyzing, observing, and identifying each person's best qualities and helping them utilize those strengths I can confidently say I am an expert in this Over the years, I have hired and fired hundreds of people The fact that most of the notes I gave in the first meetings with individuals align over time no longer surprises me I have accumulated enough skill and experience I have been in professional work life for 15 years, and I am not hesitant to use these skills and experiences in my area of responsibility if it is required I never want to be robotic or strictly adhere to rigid rules I apply flexibility wherever possible, for the benefit of the work and the team