Mustafa Walid Stanikzai
Fairfax,VA
Summary
Creative and Skilled in utilizing new techniques to seek and maintain a full-time position that offers professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Advocate
Clilck.af
Kabul, Afghanistan
12.2021 - 10.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Met customer call guidelines for service levels, handle time and productivity.
Finance Assistant
Netlinks LTD
Kabul, Afghanistan
05.2020 - 08.2021
- Reported financial data and updated financial records in ledgers and journals
- Observed strict confidentiality rules to maintain data integrity and protect clients
- Streamlined financial data management, ensuring 99.9% accuracy in payment history documentation.
Education
High School Diploma -
Dunya High School
03.2013 - 05.2015
Google Digital Marketing & E-commerce Professional
Coursera
05.2023 - 05.2024
Skills
Google Analytics
Google Ads
Google Search Console
Shopify Store Management
Social Media
Data Entry
Microsoft Office
Time Management
Certification
Google Digital Marketing & E-commerce Professional Certificate
Timeline
Google Digital Marketing & E-commerce Professional
Coursera
05.2023 - 05.2024
Customer Service Advocate
Clilck.af
12.2021 - 10.2022
Finance Assistant
Netlinks LTD
05.2020 - 08.2021
High School Diploma -
Dunya High School
03.2013 - 05.2015