Mustafa Wesonga
Everett,WA
Summary
Results-driven Assistant Manager of Operations with expertise in cost analysis, team building, and process improvement. Proven ability to optimize workflows and elevate customer engagement, enhancing overall operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
JD Market Inc.
Lynnwood, WA
08.2020 - Current
- Optimized operational workflows to enhance efficiency and reduce costs.
- Coordinated staff training programs to improve team performance and service quality.
- Analyzed inventory management systems, resulting in streamlined processes and reduced discrepancies.
- Led cross-departmental initiatives to implement best practices and foster collaboration.
- Developed comprehensive reports on operational metrics to inform strategic decision-making.
- Mentored junior staff members, promoting professional growth and knowledge sharing within the team.
- Enhanced customer satisfaction by implementing feedback mechanisms and addressing concerns proactively.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Education
Moi Univesity
Kesses Kenya11-2010
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Cost analysis and savings
- Team building
- Operations management
- Customer engagement
- Process improvement
- Logistics planning
Timeline
Assistant Manager of Operations
JD Market Inc.
08.2020 - Current
Moi Univesity