Mustafa Yousif
Dallas,TX
Summary
A seasoned professional with a proven track record in the military, adept in complex negotiations and fostering team growth. Excelling in maintaining compliance and enhancing customer satisfaction, leveraging my expertise in network operations and exceptional interpersonal skills to drive operational excellence and improve service delivery metrics. Diligent communications expert. Over 7 years of hands-on experience working as a leader for telecommunications businesses. A strong team player works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions.
Overview
9
9
years of professional experience
Work History
Shift Leader
Starbucks
10.2023 - 07.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Transportation Manager
Ayah Trucking LLC
10.2022 - 11.2023
- Observed staff to review compliance and safety to minimize losses due to violations or damage
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Oversaw team of 2 drivers by reviewing performance to promote timely and efficient deliveries and operations
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Received new orders, prepared documentation and assigned personnel
- Monitored flow of paperwork and directed information to appropriate departments
- Responded to over 25 daily caller requests with information about assistance and timeframes
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Coordinated repairs to vehicles to maintain fleet operations.
Multichannel Transmission Systems Operator
United States Army
02.2019 - 10.2022
- Accurately read, understood, and carried out written instructions
- Followed standards and procedures to maintain safe work environment
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools
- Repaired cut cable of various sizes and worked with color-coded wires and cables
- Installed, aligned, and balanced new equipment
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems
- Developed and implemented procedures for preventive maintenance, backup and data recovery
- Monitored and analyzed system performance, such as network traffic, security and capacity
- Developed cost estimates for system and component implementation and operation
- Assessed facilities to determine capacity and needs for telecommunications systems.
Manager
Atheer Wireless
05.2015 - 02.2018
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Improved overall client satisfaction by consistently providing exceptional customer service
- Improved customer service ratings and accurately solved problems using active listening and customer service skills
- Enhanced customer service based on feedback from guests.
Education
No Degree - Computer Science
Ulsan University
Ulsan, South Korea05.2026
Skills
- Complex Negotiations
- Compliance Regulations
- Maintenance and Repair Orders
- Shipment Coordination
- Internal Loss Prevention
- Freight Forwarding
- Fleet Dispatching
- Onsite Visits
- Cryptographic Codes
- Cabling Plans
- Network Operations and Service Management
- Customer service focus
Languages
Arabic
Native or Bilingual
Korean
Limited Working
Timeline
Shift Leader
Starbucks
10.2023 - 07.2024
Transportation Manager
Ayah Trucking LLC
10.2022 - 11.2023
Multichannel Transmission Systems Operator
United States Army
02.2019 - 10.2022
Manager
Atheer Wireless
05.2015 - 02.2018
No Degree - Computer Science
Ulsan University