Mustafa Sakalli
Austin
Summary
Dynamic leader with a proven track record at Catringo, enhancing operational efficiency and customer satisfaction through strategic planning and data-driven decision-making. Skilled in workflow and route planning, I excel in fostering team development and implementing innovative solutions. Achieved significant improvements in process optimization and staff training, demonstrating strong leadership and critical thinking abilities.
Overview
7
7
years of professional experience
Work History
Dispatch Manager
K&C Logistics
02.2024 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Optimized resource allocation to minimize costs while maintaining high service levels.
Head of Operations
Catringo
01.2020 - 01.2024
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
Delivery Operations Manager
Panera Bread
05.2019 - 12.2019
- Conducted regular performance evaluations for team members, providing constructive feedback to foster professional growth.
- Identified opportunities to increase revenue by cross-selling additional services during client interactions.
- Leveraged available technology tools to further enhance operational effectiveness within the department.
- Collaborated with sales teams to ensure seamless order fulfillment and meet client expectations.
- Improved fuel efficiency across the fleet by implementing eco-friendly driving techniques and vehicle maintenance strategies.
- Reduced operational costs through effective route planning and resource allocation.
- Trained new hires on company procedures, policies, and best practices for delivery operations success.
- Managed a team of drivers, ensuring timely deliveries and high levels of customer satisfaction.
- Optimized delivery processes with data-driven decision-making and performance tracking.
Store Supervisor
Pizza Days Inc.
04.2018 - 04.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
Associate Of Business Administration - Business
International Antalya University
Antalya, TR06.2020
Skills
- Workflow planning
- Route planning
- Phone dispatch
- Schedule coordination
- Customer communication
- Staff training and development
- Fleet maintenance
- Daily reports
- Budgeting and financial management
- Transportation
- Route planning expertise
- Supply chain
- Strong leadership
- Decision-making
- Prioritizing calls
- Critical thinking
- Creative thinking
- Customer relationship management
- Training and development
- Strategy development
Languages
English
Full Professional
Turkish
Native or Bilingual
Azerbaijani
Full Professional
Timeline
Dispatch Manager
K&C Logistics
02.2024 - Current
Head of Operations
Catringo
01.2020 - 01.2024
Delivery Operations Manager
Panera Bread
05.2019 - 12.2019
Store Supervisor
Pizza Days Inc.
04.2018 - 04.2019
Associate Of Business Administration - Business
International Antalya University
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