Mustafa Walid Stanikzai
Fairfax,United States
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
IOM International Organization for Migration
Doha , Qatar
12.2023 - 12.2023
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Followed directions from supervisors and completed tasks within theappropriate timeframe.
Customer Support Associate
Click.af
Kabul, Afghanistan
01.2022 - 10.2023
- Identified opportunities to improve customer service processes.
- Collaborated with other departments to resolve complex issues quickly.
- Responded to customer feedback and suggestions.
- Provided technical support to customers via phone, email, and chat.
- Offered guidance on how customers can use products more effectively.
Project Coordinator
Click.af
Kabul, Afghanistan
05.2020 - 08.2021
- Boosted team productivity with thorough training sessions on company products and services
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
- Collaborated effectively with cross-functional team members to handle escalated customer issues, resulting in swift resolutions.
- Performed regular reviews of project documentation, and communicated results with key stakeholders.
- Used collaborative and productive tools to communicate with team members through the project timeline.
Certification
- Google professional Project Management Certifications
- Google Digital Marketing & E-commerce Certifications
- Fundamentals of Google Data analytics Certifications
- Microsoft suite
Languages
English
Native/ Bilingual
Dari
Native/ Bilingual
Pashto
Native/ Bilingual
Urdo
Professional
Timeline
Volunteer
IOM International Organization for Migration
12.2023 - 12.2023
Customer Support Associate
Click.af
01.2022 - 10.2023
Project Coordinator
Click.af
05.2020 - 08.2021
- Google professional Project Management Certifications
- Google Digital Marketing & E-commerce Certifications
- Fundamentals of Google Data analytics Certifications
- Microsoft suite
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