Summary
Overview
Work History
Education
Skills
Appreciations
Activities
Disclaimer
Languages
Accomplishments
Timeline
Generic

Mustapha Benzerfa

Coppell,TX

Summary

To obtain a position that will enable me to use my strong organizational skills, and ability to share my extensive experience in both customer service & leadership. Energetic manager with solid record and significant background in production.

Successful at coordinating individuals for on-air and behind scenes duties. Dependable with superior work ethic and strong background in budgeting, scheduling and operation efficiency. Confident leader and team supervisor with background in materials movement.

Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues. Highly-motivated manager with desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Station Supervisor

Air France-KLM
Dallas, TX
06.2023 - Current
  • Instructed employees on proper safety procedures and ensured compliance with all applicable rules and regulations.
  • Established effective working relationships with vendors, suppliers, customers, government agencies and other stakeholders involved in the day-to-day operations of the station.
  • Implemented strategies to reduce costs while ensuring smooth operation of the station's services.
  • Ensured that all equipment was functioning properly at all times by performing routine inspections and preventive maintenance tasks.
  • Assisted in developing new processes or procedures for improving efficiency at the station.
  • Investigated accidents and incidents at the station and developed corrective action plans for future prevention.
  • Supervised and coordinated the activities of station personnel to ensure efficient operations.
  • Conducted regular audits of stations to identify any potential problems or areas needing improvement.
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Developed successful team-building initiatives to motivate team members.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Motivated WFS team to exceed performance targets with fast, accurate service in handling diverse materials.

Cargo Handling Specialist

Lufthansa Cargo
Dallas, TX
03.2022 - 08.2023
  • Participated in ongoing training and compliance activities, mainly Dangerous goods acceptance & handling.
  • Exercised versatility in fast-paced, agile work environments.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Managed and resolved incidents according to company SOP.
  • Provided technical support for customers in resolving complex issues, and mishandled shipments.
  • Assisted in developing strategies to increase customer satisfaction levels, and minimizing shipment mishandling.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards, and safe transport to all shipments.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Daily Cargo handling Ops observation, Investigate Operations issues.
  • coordinate with K9/CBP on daily basis for shipments issues, as well as Radioactive materials declaration.
  • assist frontline acceptance of shipment of DGR/AVIH or Special shipment.
  • coaching & monitoring new staff members, ensure safety & security compliance with both WFS & frontline team.
  • Solve customers problem & tracking missing/late shipments.

Airport Services Supervisor

Emirates Airlines
05.2008 - 10.2020
  • Ensure availability of full complement of staff
  • Support, coach, develop and motivate all team members
  • Support staff performance evaluation process
  • Identify system/operational lapses and recommend corrective measures
  • Handle gates, STPC - Airport Hotel, Baggage Services, Quick Transfer Unit - Ramp
  • Monitor operational activities and ensure service delivery standards are met
  • Act as Emirates Airline Ramp Representative
  • Ensure flight safety and security
  • Provide daily reports on utilization of rooms and baggage tracing.
  • Prepared reports outlining flight delays, cancellations, passenger complaints and other incidents for management review.
  • Ensured compliance with safety regulations, policies and procedures; implemented corrective actions when necessary.
  • Managed customer service issues in a professional manner; responded to inquiries or complaints from passengers or personnel.
  • Tracked employees' attendance records; administered disciplinary action when required.
  • Developed and maintained relationships with airlines, vendors, contractors and other stakeholders.
  • Analyzed passenger flow data to determine trends in travel patterns over time.
  • Scheduled staff shifts according to operational needs; ensured adequate staffing levels for peak times.
  • Monitored supplies inventory levels; ordered additional materials as needed for day-to-day operations.
  • Supervised and coordinated the daily operations of airport services staff; monitored performance, conducted training sessions, and provided feedback.
  • Evaluated existing processes for improving turnaround times during peak hours at the airport.
  • Organized meetings between various departments within the airport to discuss strategies for enhancing customer service standards.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.

Terminal Cabin Services Duty Manger

ABM AVIATION
  • Ensure availability of full complement of staff
  • Support, coach, develop and motivate all team members
  • Support staff performance evaluation process
  • Conduct daily audit to check aircraft appearance
  • Investigate cases of failure and compliance
  • Ensure safety and security standards are met
  • Dispatch teams for various cleaning and maintenance tasks
  • Recognize and reward team members for their efforts.

Education

Bachelor Of International Law And Strategic Studies - Faculty Of Law

University Of Senia
07.2006

Skills

  • Operational Efficiency
  • Operating Procedures
  • Incident Investigation
  • Vendor Relationship Management
  • Staff Scheduling
  • Talent Recruitment
  • Team Oversight
  • Team Development
  • Work Planning
  • Customer Retention
  • Operations Management
  • Policy Implementation
  • Effective Communication
  • Budget Development
  • Staff Training and Development
  • Fleet Management
  • Time Management Abilities
  • Active Listening
  • Self Motivation
  • Teamwork and Collaboration
  • Hazardous Materials Handling
  • Performance Monitoring
  • Problem-Solving
  • Staff Training & Coaching
  • Decision-Making
  • Continuous Improvement
  • Attention to Detail
  • Goal Setting
  • Multitasking
  • Quality Assurance
  • Relationship Building
  • Safety Procedures
  • Adaptability and Flexibility
  • Interpersonal communication Skills
  • Team Leadership & management
  • Excellent Communication
  • Problem-Solving Aptitude
  • Team Building
  • Time Management
  • Reliability
  • Coaching and Mentoring
  • Professionalism

Appreciations

  • August 2019, In recognition of achieving excellent performance and OTP. Your efforts helped reassure our brand values to our customers yet again.
  • August 2016, In recognition of your exemplary support extended to operations following the EK521 incident on 03rd August, I would like to commend you for your sheer grit, resolve teamwork and agility. I am truly proud of you. Well done.
  • March 2016, On behalf of Emirates Airport Services, I would like to applaud your dedication, and professionalism at work. Major flight disruptions occurred caused by flight diversions and significant flight delays that affected thousands of our customers who in turn, missed their onward connections due to severe fog condition in Dubai on 12th March 2016. It was not an easy day, yet you sustained unequivocal teamwork in all areas of our operation and overcame manpower challenges that led you achieve productive results. Your role was greatly valued. I am so delighted to see proactive and self-driven member of my team. Based on the above, this Appreciation letter is issued in recognition towards your keen interest and pride in your job. Keep up the good work Mustapha and well done.
  • January 2015, In recognition of your efforts shown in handling the high load on 02-03 JAN 2015, showing outstanding customer service and professional dealing with manpower resources. Your hard work and dedication towards your job is highly appreciated by the management. Well done.
  • December 2014, In recognition of your hard work and support Delivered by allocating staff members on short notice for flight EK071 and EK306 on 25th OCT 2014 which were not generated in RTC system. Your efforts put in to ensure smooth operations is commendable. Well done.
  • October 2014, In recognition of your efforts and hard work shown for going an extra mile and out of your way to accommodate operational needs, by supporting and managing to clear all pending Tergen (Time Management), during system outage on 28th SEP 2014. In the absence of 03 Attendance coordinators you also managed to cover the Attendance Unit Control shortage whenever required. Well done.
  • February 2014, On behalf of Emirates Airlines, I would like to appreciate your outstanding performance where you had done a great job with RTC allocations, during the peak on 01st FEB 2014. Well done.
  • August 2011, In recognition of ensuring smooth handling of flight SV567 on 20AUG2011. Well done.
  • September 2009, In recognition of vigilance displayed in detecting fraud passports during handling AIR FRANCE flights. Well done.
  • May 2008, In appreciation of displaying outstanding teamwork and commitment during peak hours and extending shifts to meet the operational requirements. Well done.
  • November 2008, In recognition of the Excellent work in minimizing delay on late inbound flight. Well done & keep it up.

Activities

  • PRESIDENT OF MARITIME ENVIRONMENT PROTECTION ASSOCIATION IN MY CITY ORAN.
  • MEMBER OF SPECIAL TEAM AND FAMILY ASSISTANCE FOR EMIRATES AIRLINE FLIGHTS INCIDENT.

Disclaimer

I hereby declare that this mentioned information are correct and true in my belief

Languages

English
Native/ Bilingual
French
Full Professional
Arabic
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Najm Appreciation August 2019 in recognition of achieving excellent performance and OTP. Your efforts helped reassure our brand values to our customers yet again.
  • Najm Appreciation August 2016 in recognition of your exemplary support extended to operations following the EK521 Aircrash incident on 03rd August, i would like to commend you for your sheer grit, resolve teamwork and agility. I am truly proud of you. well done
  • Letter Of Appreciation March 2016 Dear Mustapha On behalf of Emirates Airport Services, i would like to applaud your dedication, and professionalism at work. Major flight disruptions occurred caused by flight diversions and significant flight delays that affected thousands of our customers who in turn, missed their onward connections due to severe fog condition in Dubai on 12th March 2016.
  • Najm Appreciation January 2015 In recognition of your efforts shown in handling the high load on 02-03 JAN 2015, showing outstanding customer service and professional dealing with manpower resources. Your hard work and dedication towards your job is highly appreciated by the management.
  • Najm Merit December 2014 in recognition of your hard work and support Delivered by allocating staff members on short notice for flight EK071 and EK306 on 25th OCT 2014 which were not generated in RTC system. your efforts put in to ensure smooth operations is commendable.
  • Najm Merit October 2014 in recognition of your efforts and hardwork shown for going an extra mile and out of your way to accommodate operational needs, by supporting and managing to clear all pending Tergen ( Time Management), during system outage on 28th SEP 2014. In the absence of 03 Attendance coordinators you also managed to cover the Attendance Unit Control shortage whenever required.
  • LETTER OF APPRECIATION February 2014 Dear Mustapha, on behalf of Emirates Airlines, i would like to appreciate your outstanding performance where you had done a great job with RTC allocations, during the peak on 01st FEB 2014.
  • Najm Appreciation August 2011 in recognition of ensuring smooth handling of flight SV567 on 20AUG2011.
  • Najm Merit September 2009 in recognition of vigilance displayed in detecting fraud passports during handling AIR FRANCE flights.
  • Najm Merit May 2008 in appreciation of displaying outstanding teamwork and commitment during peak hours and extending shifts to meet the operational requirements.
  • Royal Brunei Airline Certificate Of Appreciation November 2008 in recognition of the Excellent work in minimizing delay on late inbound flight.

Timeline

Station Supervisor

Air France-KLM
06.2023 - Current

Cargo Handling Specialist

Lufthansa Cargo
03.2022 - 08.2023

Airport Services Supervisor

Emirates Airlines
05.2008 - 10.2020

Terminal Cabin Services Duty Manger

ABM AVIATION

Bachelor Of International Law And Strategic Studies - Faculty Of Law

University Of Senia

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Mustapha Benzerfa