Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Certification
Timeline
Generic

Mustapha Conteh

Wilkes Barre,United states

Summary

Call center rep with close to 8 years of experience transitioned to forklift operator

Overview

13
13
years of professional experience
1
1
Certification

Work History

Loan specialist

Navient
07.2015 - 05.2023
  • I worked mostly with student loans receiving multiple awards being top performer multiple times
  • Throughout my time here I sharpened many skills, must be a quick learner as the regulations change so often
  • Also, it is a competitive environment working for incentives.

Order Fulfillment Specialist

Home Depot
Wilkes-Barre, PA
12.2023 - Current
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
  • Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.

Picking and building orders for delivery, orders would go out on either a flat or box truck which require them to be securely built to withstand transport, also use of machinery such as forklift, reach truck, and ballymore would often be necessary.

Truck loader

Home depot
06.2023 - 11.2023
  • Worked as a truck loader and clerk also a little cherry picking while with the company
  • I worked with them through a temp agency so I fulfilled whichever position as needed.

Cashier

Price chopper
03.2012 - 10.2015
  • Had multiple responsibilities worked cashier, shelves, freezer, and operating machinery for stocking.

Education

Political science - Political Science

Wilkes university
Wilkes barre
04.2014

Skills

  • Loading and unloading
  • Warehouse Operations
  • Order tracking
  • Packing Orders
  • Forklift Operation
  • Forklift Operator Certification
  • Warehouse Safety
  • Material Handling
  • Teamwork and Collaboration
  • Order Picking
  • Order picking and processing
  • Palletizing
  • Materials Handling
  • Lift Equipment Operation
  • OSHA Workplace Safety
  • Reach Truck Operation
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management

Accomplishments

    Top performer multiple times while working at navient across 3 sites

Volunteer Experience

Gaurd insurance group, 39 public square wilkes barre pa, 06/01/11, 08/01/11, Volunteered here as part of an internship through a education program called upward bound which provides fundamental support to participants in their preparation for college entrance

References

  • Brea seabrook, Friend, Long time friend attended school together she is currently a bsn as a graduate of st francis univ., 570-529-5178
  • Nate walker, Co worker turned friend, I worked with nate at navient for a few years often times competing for the top performer spot. He now works at sunrun which is a solar energy company, i believe he would have rst hand knowledge on my likeness both at work and not as we are great friends., 571-420-8354

Certification

Forklift certification

Reach truck certification

Timeline

Order Fulfillment Specialist

Home Depot
12.2023 - Current

Truck loader

Home depot
06.2023 - 11.2023

Loan specialist

Navient
07.2015 - 05.2023

Cashier

Price chopper
03.2012 - 10.2015

Political science - Political Science

Wilkes university
Mustapha Conteh