Mustapha Lawal
Summary
A highly organized and detail-oriented team player with a proven ability to manage multiple projects effectively. Demonstrated success in prioritizing tasks, meeting deadlines, and delivering accurate results. Possessing strong customer service skills, I excel at building and maintaining client relationships while driving business growth. Proven ability to lead and motivate teams, fostering a collaborative and productive work environment. Adept at problem-solving, strategic planning, and implementing solutions to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Volunteer
Year Round Competitive Youth Soccer
05.2023 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Improved player behavior through modeling and disciplinary interventions.
- Engaged parents, players and staff to maintain open, constructive communications.
- Established individual goals and monitored player performance to support achievement.
AUTOMATED LOGISTICS SPECIALIST
U.S. Army
09.2021 - Current
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Stored medical equipment and ammunition in controlled and sterile environment and counted supplies efficiently.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
FILM CREW
Western Illinois University Insider
01.2024 - 05.2024
- Loaded and unloaded new rolls of film and maintained camera reports for film lab.
- Participated in pre-production planning such as scheduling, location scouting and equipment rental.
- Floated between departments to assess needs and manage small tasks as assigned.
- Assisted in setting up and breaking down of props and fabrications.
- Performed routine maintenance on camera and other set equipment.
- Verified working condition of equipment prior to beginning of shoot.
- Configured and deployed communication networks across region.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Assisted customers with setting up and configuring communications systems.
- Accurately read, understood and carried out written instructions.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Followed standards and procedures to maintain safe work environment.
- Performed regular maintenance on communication networks to maintain performance.
- Diagnosed and resolved communication hardware and software issues.
- Skilled at working independently and collaboratively in a team environment.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CUSTOMER SERVICE
PLS Check Cashiers
06.2023 - 01.2024
- Supported professional development of bilingual customer service agents.
- Assessed and resolved customer service problems and executed solutions.
- Assisted stock workers and customer service agents throughout shifts.
- Met customer service goals and exceeded customer expectations.
- Communicated effectively with students and provided outstanding customer service.
- Enhanced customer service based on feedback from guests.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Developed a deep understanding of customer service principles and customer service best practices.
- Promoted quality customer service by executing follow up procedures.
- Provided language translation services for customer service inquiries.
- Collaborated with other areas to provide quality, seamless customer service.
- Provided sales and customer service assistance to walk-in traffic
- Anticipated guests' needs and delivered excellent customer service.
- Increased revenue through effective customer service and inventory management.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Generated reports and tracked customer service metrics on daily basis.
- Managed restaurant scheduling, foodservice and customer service.
- Provided outstanding customer service on phone and in person.
- Provided exceptional customer service to patrons and communicated professionally.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Men's Soccer Coach
Western Illinois University Men Soccer Team
01.2023 - 01.2024
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Improved player behavior through modeling and disciplinary interventions.
- Engaged parents, players and staff to maintain open, constructive communications.
- Established individual goals and monitored player performance to support achievement.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Adopted soccer strategies and tactics to maximize team potential.
- Coordinated game and practice schedules within rigid training timeframes.
- Utilized various coaching models and techniques to maximize client success.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Customer Service Representative
Dunkin Donuts
05.2022 - 08.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Education
Bachelor of Arts - General Studies
Western Illinois University
1 University Cir, Macomb, IL05.2024
High School Diploma -
Rich Central High School
05.2020
Skills
- Yoruba Native
- Excellent Communication
- Great Teamwork mentality to build trustworthy and supportive working relationships
- Ability to learn quickly and work under high pressure in a fast-paced environment
- Ability to speak and understand Yoruba
- Respectful
- Discipline
- Problem Solving skill
- Steel Mind
- Answering Phones
- Fundraising
- Computer Skills
- Recordkeeping
- Flexible Schedule
- Community Engagement
- Event Setup
- Complaint Handling
- Call center experience
- Consultative Sales
- Location Scouting
- Film directing
- Sound Recording
- Visual storytelling
- Shipping and receiving
- Transportation Management
- Supply Chain Coordination
- Logistics Planning
- Constructive Feedback
- Physical Fitness
- Community involvement
- Game strategy
- Product Recommendations
- POS Systems
- Cash Handling
- Payment Processing
- Data Entry
- Volunteer Recruitment
Languages
yoruba
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary
Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Interests
Soccer
Reading
Running
Drawing
Basketball
Music
Gaming
Timeline
FILM CREW
Western Illinois University Insider
01.2024 - 05.2024
CUSTOMER SERVICE
PLS Check Cashiers
06.2023 - 01.2024
Volunteer
Year Round Competitive Youth Soccer
05.2023 - Current
Assistant Men's Soccer Coach
Western Illinois University Men Soccer Team
01.2023 - 01.2024
Customer Service Representative
Dunkin Donuts
05.2022 - 08.2022
AUTOMATED LOGISTICS SPECIALIST
U.S. Army
09.2021 - Current
Bachelor of Arts - General Studies
Western Illinois University
High School Diploma -
Rich Central High School
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