Mustapha Layadi

Test and certify all bio safety equipments:

Biosafety cabinets, clean benches, fume hoods,Robots units and custom equipments .

Test and certify control environments: cleanrooms and drug compounding facilities.

Troubleshooting and repair of most biosafety equipments.

VHP space decontamination and equipments.

Environment monitoring.

• Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
• Documented parts used during repairs as well as any additional services provided to customers.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Participated in team meetings to discuss project progress, timelines and goals.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Maintained positive working relationship with fellow staff and management.
• Installed, tested, calibrated and maintained instruments used in the laboratory environment.
• Resolved customer complaints quickly and efficiently while providing excellent customer service.