Mustkim Abdullah Member
Air Canada
Chicago,IL
12
years of professional experience
To obtain a position in a company that gives me the opportunity to develop and enhance my experience.
Work History
Customer service lead
3 Years 5 Months- Above the wing & below the wing all duties which, requires as customer relative or GHA companies to make sure all the areas are covered in safety manner, make sure operation is on time performance.
Senior Customer service Airport Agent
8 Months- Worked as a ticketing agent to ensure any ticket issue were resolved.
- Ensured all AHL/DPR claims were investigated to help satisfy the customers.
- Worked in the bagroom and supervised all baggage processing and loading procedures Work Ramp as ATC to ensure proper loading procedures were followed.
- Ensured all baggage and cargo were loaded.
- That all safety requirements were met.
GSE ground supervisor / manager
4 Months- Supervised 6 flights in the afternoon shift for international flights such as Swiss, Austin, Aer Lingus, Emirates, British, and Turkish.
- Ensured that all inbound baggage were brought inside the bagroom in a timely manner so no delay will be brought to passengers waiting and picking up their baggage at the carousel.
- Ensured that efficient service was provided as the ground handlers for all airlines.
- Set up all baggage can planned for the day for each flight assuring the right number of baggages AKES and scan sheet have been provided to the leads of all flights.
- Supervised baggage loading inside the bagroom for all 6 flights, ensuring that all baggage AKES have been sent out as earliest time possible so avoid loading delays at the ramp based on each individual flight departure time.
- Confirmed that no baggage errors have been made while agents loaded the bags.
- Properly communicated with all leads assigned to each individual flight and assured proper teamwork was provided.
2 Years
- Emirates, Turkish, China Eastern (Emirates uses AC Connect system, Turkish and China Eastern uses Altea system)
- Ask passengers for their valid documents
- Check and verify their documents
- Print their boarding passes
- Scan all boarding passes while being at the gate during boarding
- Supervised the bagroom, assisted baggage loading team with any errors prompted while loading baggage.
- Acquired Lost and Found Baggage Service position where the responsibilities were to assist passengers with delayed baggage by opening claims, communicating with different Emirates stations, communication with passengers and delivering baggage once received.
1 Year 11 Months
- Eva, Etihad, Alitalia (system used for Etihad and Eva Sabre service system)
- WFS contact number :1 (773) 686-5626
- Duties: Asked passengers for their valid documents
- Checked and verify their documents
- Printed their boarding passes
- Scanned all boarding passes while being at the gate during boarding
- Made PA announcements in arrivals to help assist passengers with their luggages
- Obtained CLC training for Etihad airlines
- Supervised Etihad Bagroom, assisted baggage team with any errors prompted while loading baggage.
Staff Management
2 Months- Obtained experience from different departments of the company while working with Federal-Mogul Company.
- Worked as a SMX employee.
- As a SMX employee my responsibilities were to pack boxes with Auto Motor parts, Flooring organization, send the Auto parts to the correct destination, helping my coworker with different materials and taking the shipments to correct destinations.
Management
1 Year 9 Months- Provided excellent customer service.
- Responsibilities included handling cash, in charge of viewing store performance on a regular basis to improve, organize, prepare and arrange promotional materials and displays.
- Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
- Other responsibilities included taking inventory, opening and closing shift, keeping the front area clean and tidy for customers.
Management
1 Year 3 Months- Receive payments for product sold- whether by cash, check, vouchers, credit cards, or automatic debits
- Provide assistance to customers by making available information on products, and their benefits
- Resolved customer complaints
- Paid bills of the company by whatever means available - cash, check, vouchers, and so on
- Ensured safekeeping of periodic balance sheets of numbers of transactions and respective amounts
- Kept records of transaction totals
- Greeted customers as they enter the store premises and also as they step out.
- Ensured that the checkout area is clean and in order at all times
- Tabulated bills according to prices of products or services of the organization
- Stocked shelves in the store and include price tags on each item on the shelves
- Assisted customers/clients in moving out their items purchased at completion of transactions
- Computed every transaction
- Calculated payments in total received during a specific period of time and compare with total product sales
Education
- English classes
Enrolled January 2015
B.Com subjects, 2013
Skills
Business Economics
Management
Accounting
General Knowledge (Computer Hardware)
Leadership skill
Communication skills
Languages
Capable of speaking Urdu, Hindi, Punjabi and English fluently.
Accomplishments
- Computer skills: MS Word, MS Excel, MS PowerPoint, QuickBooks
Timeline
Customer service lead
Air Canada
02.2023 - CurrentRead More
Senior Customer service Airport Agent
Qatar airway
05.2022 - 01.2023Read More
GSE ground supervisor / manager
Dnata
01.2022 - 05.2022Read More
Worldwide Flight Service
12.2019 - 12.2021Read More
Worldwide Flight Service
06.2017 - 05.2019Read More
Staff Management
Federal-Mogul
05.2016 - 07.2016Read More
Management
Dunkin Donuts
07.2014 - 04.2016Read More
Management
Retail Convenience Store
05.2014 - 08.2015Read More
Sardar Valabhai Vanijiya Mahvidhiyalay College
Read More
Truman College
from English classes
Read More