Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christian Musto

Dublin,OH

Summary

Full-stack developer with expertise in TypeScript, React, Express.js, Mongoose, MongoDB, Supabase, JavaScript, HTML, CSS, React.js, and Node.js. Unique perspective from 5+ years of sales and technical experience. Committed to delivering cutting-edge solutions and driving business growth. Passionate about software development and staying ahead in a dynamic digital landscape.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Genius

Apple
10.2019 - Current
  • High-Volume Appointment Management: Successfully managed over 30-40 appointments daily, consistently leading the store in total appointments handled quarter after quarter.
  • Exceptional Sales Performance: Achieved 200-400% AppleCare attachment rates daily, significantly surpassing the 60-100% performance of peers.
  • Peer Mentorship: Provided leadership by mentoring peers and guiding leadership on device and software knowledge, enhancing team expertise and performance.
  • Expert Technician: Earned tenure as a highly knowledgeable Apple Store Technician, recognized for expertise in troubleshooting and resolving complex hardware and software issues.

Sr. Delivery Guide

Rivian
10.2023 - 09.2024
  • Enhanced Delivery Systems: Collaborated with internal teams to optimize the use of Salesforce and other digital tools for managing vehicle readiness and delivery, contributing to process improvements and increased efficiency.
  • Process Automation: Leveraged automation tools within Salesforce to streamline scheduling and documentation tasks, reducing manual effort and improving accuracy in customer interactions.
  • Data Management: Used Smartsheet and Salesforce for tracking delivery operations, ensuring data integrity and helping refine operational workflows.
  • Customer Experience Optimization: Identified and addressed inefficiencies in the delivery process, leading to a #1 NPS East Region ranking for two consecutive quarters, followed by maintaining a 100% NPS score QTD in 2024.

Technical Expert

Apple
06.2017 - 10.2019
  • High-Volume Customer Support: Assisted with over 20,000 appointments, achieving an overall NPS rating of 87%, reflecting consistent customer satisfaction and effective issue resolution.
  • Multitasking Mac Support: Provided extensive support for 30-45 appointments daily, often assisting 2-4 customers simultaneously during peak times to ensure timely resolution of issues.
  • Mentorship and Knowledge Sharing: Regularly mentored colleagues during shifts, leading to adoption of technical support strategies by fellow technicians, improving overall team efficiency.
  • Expert Issue Diagnosis: Diagnosed and resolved issues for all devices received in daily appointments, consistently earning high NPS ratings from customers who praised the effectiveness of repairs and extensive technical knowledge.

Education

Software Engineering Immersive - Computer Science

General Assembly
New York
06.2023

Associate of Science - Computer Science

Cuyahoga Community College
Parma, Ohio
06.2018

Skills

  • Front-End Development: Proficient in JavaScript, HTML, CSS, React (class-based and hooks), Bootstrap, JQuery, and EJS
  • Back-End Development: Skilled in Expressjs, Django, RESTful Routing, and building JSON APIs
  • Database Management: Experienced in SQL, PostgreSQL, MongoDB, and working with JSON data
  • Full-Stack Development: Competent in integrating front-end and back-end technologies using Typescript, Python, and Django Template Language (DTL)

Certification

  • Apple Technical Certification
  • Software Engineering Immersive | GA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sr. Delivery Guide

Rivian
10.2023 - 09.2024

Genius

Apple
10.2019 - Current

Technical Expert

Apple
06.2017 - 10.2019

Software Engineering Immersive - Computer Science

General Assembly

Associate of Science - Computer Science

Cuyahoga Community College
Christian Musto