MUSU SOWA
South Amboy
Summary
Proven leader in customer satisfaction and sales growth, I excelled at CHOIRTRAMS by resolving client concerns and surpassing sales targets through strategic adjustments and team motivation. Skilled in effective selling techniques and inventory control, I foster teamwork and drive results, ensuring high levels of client loyalty and operational excellence.
Overview
43
43
years of professional experience
Work History
Sales Supervisor
CHOIRTRAMS
01.2013 - 06.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Customer Service Representative
FAMILY CHOICE
02.2003 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CONFIDENTIAL SECRETARY
PROVINCIAL SECRETARIAT
09.1981 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to the Senior District Officer (SDO) by writing emails, copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Promoted a positive work environment through clear communication, teamwork, and a proactive approach to addressing issues.
Education
Associate of Arts - TEACHING
BO TEACHERS' COLLEGE
BO, SIERRA LEONE06-1984
High School Diploma -
QUEEN OF THE ROSARY SENIOR SECONDARY SCHOOL
BO, SIERRA LEONE06-1981
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Store appearance and merchandising
- Inventory control
Languages
English
Professional Working
Interests
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Learning new cooking techniques and expanding my culinary skills
- Community Cleanup
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Sales Supervisor
CHOIRTRAMS
01.2013 - 06.2024
Customer Service Representative
FAMILY CHOICE
02.2003 - 01.2013
CONFIDENTIAL SECRETARY
PROVINCIAL SECRETARIAT
09.1981 - 01.2003
Associate of Arts - TEACHING
BO TEACHERS' COLLEGE
High School Diploma -
QUEEN OF THE ROSARY SENIOR SECONDARY SCHOOL
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