Mutasem Mohammed
La Habra,CA
Summary
Adept Software Programmer with a proven track record at I System, where I enhanced web application functionality through innovative database design and advanced technology solutions, including image and handwriting recognition. Skilled in both hardware and software troubleshooting, I consistently boost system efficiency and client satisfaction. My strong technical support abilities and effective client communication foster a productive work environment.
Professional computer technician adept at troubleshooting, hardware and software installation, and network maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments.
Overview
2025
2025
years of professional experience
Work History
Software Programmer
I System
- Debugged and modified Type software components.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Built databases and table structures for web applications.
- Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
- Worked closely with clients to establish specifications and system designs.
Computer Technician
I System
02.2015 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Cell Phone Technician
Shahriar Mobiles
02.2005 - 02.2015
- De-soldered and re-soldered connections between parts and motherboard.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Established strong relationships with vendors for quicker access to specialized tools or unique replacement parts.
- Educated customers on proper device care and usage to minimize future repairs or malfunctions.
- Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Erased user data, debugged application issues and refurbished devices for resale.
Hotel Manager
Marriot Hotel
02.2000 - 02.2005
Hotel Manager
Ola Palace Hotel
02.1990 - 02.2000
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Skills
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Software installation
- System upgrades
- Hardware installation
- Software applications
- Hardware and software installation
- Hardware troubleshooting
- Technical support
- Printers and peripherals installation
- Apple ios
- Computer configurations
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Computer Technician
I System
02.2015 - Current
Cell Phone Technician
Shahriar Mobiles
02.2005 - 02.2015
Hotel Manager
Marriot Hotel
02.2000 - 02.2005
Hotel Manager
Ola Palace Hotel
02.1990 - 02.2000
Software Programmer
I System