Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
Generic

Mutasim Widaa

Denver

Summary

Operations leader with 5+ years of experience in the automotive and rental industry, specializing in cost reduction, Process Improvement, and team development. Proven ability to drive operational efficiency and deliver measurable results. Seeking to apply strategic and hands-on leadership within a fast-paced, growth-oriented organization in Qatar.

Overview

6
6
years of professional experience

Work History

HUB OPERATIONS MANAGER

Hertz Rental Car
03.2022 - 05.2025
  • Developed and implemented Standard Operating Procedures (SOPs) to enhance productivity and reduce operational costs by 10% Year-over-Year(YoY).
  • Increased employee retention by 60% YoY by improving training programs and increasing employee engagement.
  • Successfully lowered 3rd party operating costs by 10% YoY using historical data and business trends, enabling proactive staffing adjustments.
  • Drove a 30-point year-over-year improvement in Net Promoter Score (NPS) by actively engaging employees in customer feedback analysis and implementing a robust system for addressing customer issues.
  • Provided support to other regional locations as part of an emergency response team when necessary.

QUALITY CONTROL MANAGER

Avis Budget Group
08.2021 - 03.2022
  • Led and managed a team of 50 union and non-union employees across six departments, ensuring seamless 24-hour operations and maximizing workforce efficiency.
  • Reduced operational costs by 10%, saving $10,000 annually, by implementing strategic overtime (OT) reduction measures and optimizing labor allocation.
  • Increased overall production by 10-15% in just three months by developing and implementing a Labor Planning Tool to enhance efficiency and workflow.
  • Improved product quality by 40% YoY by fostering a culture of continuous improvement, engaging directly with front-line employees and integrating customer feedback into operations.

INSTANT RETURN MANAGER

Hertz Rental Car
08.2019 - 05.2021
  • Led and managed a team of 10-15 employees across three rotating shifts, ensuring seamless operations and optimal workforce productivity.
  • Analyzed key performance indicators (KPIs) and reports to proactively identify inefficiencies, implement process improvements, and drive operational excellence.
  • Successfully managed cross-departmental operations, improving interdepartmental collaboration and ensuring smooth coordination of business functions.
  • Enhanced vendor communication and scheduling efficiency, improving the clarity of schedule changes and upcoming demands to strengthen supplier relationships.
  • Achieved 100% compliance with company policies and procedures within the first month of onboarding, exceeding the national average of 70% and setting a new benchmark for operational standards.

Education

Bachelor of Arts (B.A.) - Business Administration

University of Colorado At Denver
02.2024

Skills

  • Policies and procedures implementation
  • Team leadership
  • Operations monitoring
  • Workforce planning
  • Logistics management
  • Compliance
  • Organizational skills

Websites

LANGUAGES

English - Native
Arabic - Intermediate

Timeline

HUB OPERATIONS MANAGER

Hertz Rental Car
03.2022 - 05.2025

QUALITY CONTROL MANAGER

Avis Budget Group
08.2021 - 03.2022

INSTANT RETURN MANAGER

Hertz Rental Car
08.2019 - 05.2021

Bachelor of Arts (B.A.) - Business Administration

University of Colorado At Denver

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